Remote Teams That Keep Your Properties Occupied and Organized

Office Beacon helps property managers stay responsive, reduce overhead, and scale operations without sacrificing tenant experience. Our remote teams handle leasing workflows, maintenance coordination, vendor follow-ups, and platform-specific tasks—so your onsite staff can focus on retention, renewals, and growth.

2-2-4_Human-Resources_4-5-landscape_08

Built for Tenant Privacy, Vendor Accountability, and Platform Precision

Roles That Keep Your Properties Running and Your Tenants Happy

Typical Roles Fullfilled:

Leasing and renewal coordinators
Tenant screening and application processors
Maintenance dispatch and issue tracking
Vendor coordination and invoice management
CRM and PMS data entry
Resident communication and follow-up
Compliance documentation support
Virtual reception and call handling
Listing updates and lead follow-ups
Reporting and occupancy tracking
Accounts & finance support: rent tracking, budget prep, and audit assistance
Customer service reps trained in tenant communication, issue resolution, and empathy-driven service
  • Trained in Yardi, Buildium, AppFolio, MRI, and more
  • SLA‑backed response times for tenant and vendor workflows
  • Secure handling of lease documents and resident data
  • Custom onboarding for property‑specific protocols
  • Real‑time updates and daily reporting
  • Bilingual support for tenant communications
  • Flexible coverage across time zones and property types
  • Dedicated account managers for continuity and oversight
  • Use of property management software to log requests, send updates, and collect feedback
  • Online payment and maintenance tracking options for tenant convenience
  • Affordable housing program support
  • Low‑income housing administration and compliance
  • Third‑party assistance program coordination
  • Form completion for housing and tenant documentation
  • Inspection scheduling, tracking, and reporting

Customer Service That Builds Tenant Trust

2-1-1_Virtual-Assistant_16-9_19
Communication That Keeps Everyone Informed

We keep tenants updated on maintenance schedules, policy changes, and community notices—while responding promptly to calls, emails, and complaints.

2-2_Administrative-Support_16-9_05
Fast, Empathetic Issue Resolution

From water leaks to noise complaints, our reps escalate urgent issues and follow up to ensure professional and empathetic resolutions.

2-2-4_Human-Resources_16-9_07
Service That Drives Retention

We help build long-term relationships through consistent service, renewal incentives, and proactive care that protects your reputation.

We Know What It Takes to Keep Properties Occupied

Leasing Doesn’t Wait for Office Hours

Our teams follow up on leads, update listings, and process applications while your staff focuses on showings and closings.

Maintenance Needs a Dispatcher, Not a Bottleneck

We log issues, coordinate vendors, and track resolution—so nothing falls through the cracks.

Tenants Expect Answers, Not Excuses

Bilingual support and prompt communication help build trust, reduce churn, and improve reviews.

What they say about Office Beacon

David Nicholson
CEO, Polyconcept North America
Melody Collet
VP of Technology, Comda
Paul Bellantone
Former President, PPAI
Devin Piscitelli
President, Aakron Line
Bill Korowitz
CEO, The Magnet Group
×
×
Quote Icon

News & Insights

Build a Property Management Team That Keeps You Moving

Remote assistants are trained, secure, and ready to plug into your systems. We’ll match you with talent that fits your portfolio and pace. Tell us what’s slowing you down—we’ll build a team that keeps things moving, from leasing to maintenance.