If you run a property management company — whether you manage 100 doors or 1,000 — you’ve likely felt the weight of the admin side of the business.

Email follow-ups. Lease renewals. Work orders. Owner reports.
It all adds up — and it’s usually the in-house team that bears the brunt.

At some point, it becomes clear: your team is stretched, and hiring locally is getting more expensive. That’s why more property management companies are integrating virtual back-office support into their operations — to scale efficiently without sacrificing service quality.

Even with solid platforms like AppFolio, Buildium, or RentVine, admin and communication tasks can slow everything down:

– Application processing and leasing coordination

– Work order logging and vendor scheduling

– CRM updates and document management

– Owner and resident follow-up

– Bookkeeping and reporting

– Inbox and call handling

– Weekend coverage (when needed)

Office Beacon provides trained, full-time remote professionals who understand U.S. property management workflows — and who are hired to support your in-house team, not replace them.

Our team members work your business hours from secure, in-office environments, and are trained in:

– AppFolio, Buildium, RentVine, Yardi

– Leasing, application, and resident communication flows

– Maintenance call triage and vendor follow-up

– CRM and compliance tracking

– Light accounting, reporting, and admin

Most of our clients start with one dedicated staff member and scale from there — whether it’s full-time support for a property manager or coverage across a small portfolio team.

When implemented well, virtual staffing doesn’t just lower your overhead — it helps you operate like a bigger, more efficient company:

– Senior staff regain focus on leasing, owner relations, and revenue-generating tasks

– Response times improve, even during high-volume seasons

– You avoid the costs and risk of overhiring locally

– You have the flexibility to expand (or shift) roles as the business grows

Unlike generic VA firms, Office Beacon has a full vertical dedicated to property management support — with real experience in the systems, terminology, and workflows you already use.

And our team is managed in-office — with dedicated oversight, real-time communication tools, and secure infrastructure that protects your client and resident data.

We work with PM companies across the U.S. every day, supporting everything from day-to-day leasing tasks to portfolio-wide reporting.

Whether you’re just starting to explore virtual support or ready to onboard a dedicated staff member, we’re happy to walk you through what a typical implementation looks like.

📍 And if you’ll be at NARPM Orlando, swing by Booth 203 — we’d love to connect.

This is the first in our Property Management Operations series — stay tuned for future posts covering SOP handoffs, VA onboarding, platform integrations, and how to split roles for max efficiency.