Meet the Team Behind Office Beacon
Behind every solution we deliver is a team of passionate leaders and skilled professionals dedicated to helping your business grow.
Meet Our U.S. Leadership Team
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Pranav Dalal
CEO & Founder -
Julie Zwissler
Global, CMO -
Sukhi Singh
VP of Global Sales -
Denise Cline
General Manager, Promotional Products -
Debra Sculli
General Manager of Insurance Services -
Christine Fonseca
Director of Strategic Partnerships -
Tim Lawson
VP of Sales, Promotional Product Services -
Mike Castiglione
VP, Sales -
Chiemi Williams
Senior Manager, Promo Distributor Solutions -
Charu Basra
Subject Matter Expert, Property Management -
Mike Grinnell
Account Manager, Property Management Services. -
Jonathan Irvin
SVP Enterprise Growth & AI Solutions -
Helena Ferrari
HR Advisor -
Dipak D. Bhakta
Financial Advisor -
B. Makoa Kawabata
Outside Litigation Counsel -
Elliot Rosenberger
Outside Litigation Counsel -
Victoria Dominguez
Sales Director, West Coast -
Ajay Dalal
Sales Director, East Coast -
Alvin Bellow
Business Development Manager -
Ronica Cleary
Founder & CEO of Cleary Strategies - Publicist for Office Beacon -
Ria Dalal
Social Media Coordinator
Denise Cline is the General Manager of Promotional Products at Office Beacon, where she leads the strategy, growth, and scaling of the company’s promotional products vertical. She brings more than two decades of industry experience, having helped build and scale a promotional products distributorship where she operated in a co-founder capacity. During that time, she worked across sales, business development, operations, HR, and finance while helping grow the business into a multi-million-dollar organization.
At Office Beacon, Denise focuses on connecting strategy with execution, building scalable systems, strengthening client partnerships, and helping promotional products companies grow through Office Beacon’s global talent model. She is also helping scale operations within the promotional products vertical, with a particular focus on expanding and strengthening the team in South Africa.
Debra Sculli is the General Manager of Insurance Services at Office Beacon, where she leads the strategy, growth, and expansion of the company's insurance vertical. With more than 17 years of experience across the insurance industry, she has built strategic partnerships with carriers, MGAs, agencies, brokerages, TPAs, and program administrators while helping organizations drive growth, improve operational performance, and strengthen client relationships.
At Office Beacon, Debra builds and leads the company's insurance vertical, partnering with agencies, carriers, and insurance organizations to improve operational efficiency through customized outsourcing solutions. She works closely with clients to streamline operations, strengthen customer experiences, and develop scalable strategies that support sustainable growth. Passionate about building lasting partnerships and delivering measurable business outcomes, Debra is committed to helping clients leverage Office Beacon as a true extension of their organization.
With a strong background in sales operations, business development, and leadership, Christine blends strategic vision with hands-on execution. She partners closely with sales, marketing, and operations teams to align initiatives, launch co-marketing campaigns, and orchestrate joint events and thought leadership efforts that elevate Office Beacon’s industry position. Known for her consultative approach, cross-functional collaboration, and commitment to data-driven excellence, Christine delivers measurable, long-term value for both the company and its partners.
Mike is Vice President of Sales at Office Beacon, where he leads go-to-market strategy and revenue growth across key verticals. Over the past several years, Mike has built the company’s Property Management division from the ground up — working closely with operators across the U.S. to design scalable support models tailored to leasing, maintenance coordination, accounting, and back-office workflows.
Known for a consultative, relationship-first approach, Mike partners with clients to solve operational bottlenecks and drive long-term efficiency. In addition to his work in property management, he continues to support a portfolio of 60+ clients in the promotional products industry, bringing a deep understanding of both service delivery and client success.
Mike lives in the Greater Philadelphia area with his wife, Kate, and their two daughters, Amelia (8) and Alice (6). When he’s not working with clients, he’s usually cheering on Philly sports — for better or worse. Go Birds.
Mike Grinnell is an Account Manager for Property Management Services at Office Beacon, where he partners with property-management owners and operators to strengthen client relationships, improve operational capacity, and support sustainable business growth.
With more than eight years of experience in residential property management and business development, Mike brings a firsthand understanding of the demands property management companies face across leasing, maintenance, resident communication, owner reporting, vendor coordination, and portfolio operations.
Passionate about practical problem-solving and lasting partnerships, Mike is committed to helping property management companies build more responsive, efficient, and scalable operations. He combines an operator’s perspective with a consultative approach, helping clients use Office Beacon as an extension of their team—not simply a staffing provider.
Jonathan Irvin is Senior Vice President of Enterprise Growth and AI Solutions for Office Beacon's Promotional Products vertical, bringing more than 20 years of leadership across promotional products, branded merchandise, decorated apparel, and fulfillment. He combines deep industry experience with an advanced understanding of artificial intelligence and a hands-on track record of building businesses and deploying technology-driven solutions.
Jonathan previously served as Vice President of Business Strategy at Hit Promotional Products and Profill Solutions, and led WorkflowOne's $114 million branded-merchandise division, supporting Fortune 1000 programs. He co-founded iClick Decorate, helping build a nationwide contract-decoration network, and founded FanBrander, a licensed-products business spanning sports, corporate, and lifestyle markets.
At Office Beacon, Jonathan helps enterprise clients redesign their operating models through a technology-forward approach that combines global talent, managed delivery infrastructure, emerging AI technologies, and strong security and compliance practices. By bringing human expertise together with AI-driven process discipline, he helps clients strengthen operations, expand capacity, and accelerate growth while advancing Office Beacon's leadership in building more efficient, scalable businesses.
Jonathan is also a co-founder and President Emeritus of PromoKitchen, where he helped develop mentorship and education programs for promotional products professionals.
B. Makoa Kawabata
Outside Litigation Counsel
Makoa is a member of the American Board of Trial Advocates. In 2024, he was named to the Daily Journal’s Top Verdicts list twice: as plaintiff’s counsel for a $12.5 million breach of contract judgment, and as defense counsel for a complete verdict in a $5 million defamation action.
Makoa’s practice covers commercial disputes, investor claims in FINRA arbitration, and employment matters. He has tried cases to verdict as both plaintiff’s counsel and defense counsel, and has argued appeals in the California Court of Appeal.
Makoa graduated from the UCLA School of Law, where he was an editor of the UCLA Law Review, won tournaments on the moot court and trial advocacy teams, and co-chaired the Public Interest Law Fund. Before law school, he triple-majored in religious studies, legal studies, and philosophy at Northwestern University, graduating cum laude.
Prior to starting Rosenberger + Kawabata, he was a member of the team representing owners of VW vehicles impacted by “dieselgate,” a scandal resulting in the largest fine ever imposed on an automaker. Mr. Kawabata was also a member of the team that represented the EPA’s environmental remediation contractor involved in multi-district litigation arising from the Gold King Mine spill. Both events were covered on the front page of the New York Times.
Makoa was sworn into the California bar by the judge presiding over his first trial. The jury returned a verdict for his client after less than 30 minutes of deliberation.
Elliot Rosenberger
Outside Litigation Counsel
In 2024, Elliot was named to the Daily Journal’s Top Verdicts list twice: once for a $12.5 million plaintiff’s judgment after trial in a breach of contract action, and once for a complete defense verdict in a $5 million defamation case.
Elliot’s practice covers commercial disputes, investor claims in FINRA arbitration, and employment matters. His clients have included a multinational health care provider, a global absence management administrator, a credit union, a new media production company, a digital venture capital marketplace, a blockchain performance engineering company, other attorneys, and individual investors. He prepares every matter as if it is going to trial.
Elliot graduated from the UCLA School of Law. Before law school, he earned his bachelor’s degree in political science, cum laude, from UNLV. During law school he clerked for the Complex Litigation Section of the Los Angeles City Attorney’s Office and the Enforcement Department of the Financial Industry Regulatory Authority (FINRA). He served as co-chair of UCLA’s Public Interest Law Fund. After graduation he was selected for the American Board of Trial Advocates (ABOTA) Los Angeles Chapter fellowship, working with ABOTA trial attorneys and for a Superior Court judge.
Early in his career, Elliot served low-income clients through Los Angeles legal aid organizations. As a staff attorney at the Eviction Defense Network, he represented tenants facing eviction. As a volunteer attorney with Bet Tzedek Legal Services’ Employment Rights Project, he represented workers bringing wage claims.
Elliot is Treasurer of the Financial Planning Association of Los Angeles and served as co-Editor-in-Chief of the PIABA Bar Journal, the Public Investors Advocate Bar Association’s peer-reviewed publication on securities arbitration. He grew up in Las Vegas and speaks fluent Spanish.
Alvin is a Gulf War veteran, former Marine, and MBA graduate specializing in business development, sales strategy, and client relationship management. Blending a rigorous background in mission-critical operations with modern business acumen, Alvin helps organizations optimize their staffing and operational capacity. As Business Development Manager at Office Beacon, he focuses on delivering operational excellence, mentoring high-performing teams, and cultivating strategic client relationships.
Meet Our India Leadership Team
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Jay Thakkar
Global, COO -
Dipesh Bhavsar
Director, Technology Integration -
Rakesh Shrotriya
Director of Global Operations -
Heta Trivedi
Director, Market Technology -
Smitesh Panchal
Director of Global Implementations -
Hemal Mewada
Chief Information Security Officer -
John Hyde
VP of Sales, Insurance Services -
Vishnu Nair
GM for Operations and Account Management, India -
Hemang Patel
Global Finance Director -
Mohan Kumar
Senior Manager Insurance Services
He particularly enjoys working with North American Insurance clients and prospects, introducing them to the comprehensive suite of services Office Beacon has to offer.
As Global Finance Director at Office Beacon, Hemang Patel oversees the company’s global finance function, ensuring strong financial governance and operational excellence across all locations. With more than 22 years of experience in finance and accounting, Hemang brings deep expertise in financial planning and analysis, global financial reporting, budgeting, and financial governance across multi-country operations. Before joining Office Beacon, he served as Director - Finance at Magnit Global and prior to that served as DGM - Finance within the Collabera Group. Hemang has extensive experience in building scalable finance functions, strengthening internal controls, and partnering with leadership teams to support sustainable business growth.
Mohan is the Captive Insurance Vertical Lead and Senior Manager of Insurance Services at Office Beacon, bringing over 14 years of experience supporting U.S.-based businesses across healthcare, IT, and insurance. Throughout his career, he has helped organizations streamline operations, adopt smarter processes, and scale sustainably in competitive markets.
At Office Beacon, Mohan partners with captive insurance agencies to optimize back-office operations, improve efficiency, and drive measurable business growth. His deep understanding of the U.S. insurance landscape, combined with a client-first approach, has made him a trusted advisor to agencies looking to modernize and expand.
Outside of work, Mohan channels the same passion he brings to insurance operations into two personal interests: technology and modified cars.
Meet Our Philippines Leadership Team
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Lanie Gomos
Global HR Leader -
Jonee Gayle Reyes
GM for Operations and Account Management, Philippines
Meet Our South Africa Leadership Team
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Waseemah Benjamin
Operations Manager, South Africa/Mexico -
Krystal Govender
Implementations Manager (South Africa) -
Yathir Kallichurum
Recruitment Manager - South Africa -
Ashley Pillay
Global Creative Director
Waseemah Benjamin is an operations leader with over a decade of experience driving performance, growth, and client excellence in the BPO industry. Rising from Account Manager to Operations Manager at Office Beacon, she combines operational rigor with a people-first leadership approach that builds strong teams and resilient culture.
With leadership experience across South Africa and Mexico, Waseemah brings a global perspective to service delivery. As Operations Manager for South Africa now, she leverages project management expertise to scale operations, develop talent, and deliver consistent, measurable results in high-performance environments.
Krystal Govender is the Implementations Manager for South Africa at Officebeacon. She works closely with clients and internal teams to ensure smooth onboarding and successful rollouts, helping customers get value from the platform quickly and confidently. Krystal is passionate about driving adoption, improving processes, and delivering an excellent client experience from day one.
Before joining Office Beacon, I built over a decade of experience across leading advertising agencies and as a consultant in the industry. I worked with major firms including Point Group—one of the world’s largest Point-of-Sale manufacturers, where I headed their agency, Point Iconic, managing clients in South Africa (such as Rainbow Chicken and Amazon) and in Dubai (including Organon and Kooheji Jewellery).
Prior to that, I developed my craft at agencies like TBWA South Africa and Assegai & Javelin, delivering both above-the-line and below-the-line campaigns. Over the years, I’ve had the privilege of working on globally recognized brands like Nike and driving innovation at the intersection of creativity and AI.
Meet Our Mexico Leadership Team
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Sunny Kathrotiya
Client Success Manager (Mexico & Bolivia)
Sunny Kathrotiya is a Client Success Manager with over 10 years of experience in client relationship management and customer success across global markets, with a strong focus on US and UK clients. He specializes in understanding client objectives, delivering tailored solutions, and ensuring seamless service delivery that enhances customer satisfaction and builds long-term business partnerships.
Over the course of his career, Sunny has successfully managed strategic client accounts, collaborated with cross-functional teams, and implemented process improvements to enhance operational efficiency and service quality. His expertise spans account management, customer success, stakeholder engagement, onboarding, vendor management, workforce solutions, contract coordination, and issue resolution.
Recognized for his proactive communication, strategic thinking, and customer-first approach, Sunny is committed to building lasting relationships and helping clients achieve their business goals. His dedication to excellence and ability to deliver value have made him a trusted partner for clients across diverse industries.
Our History: From Vision to Global Scale
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2001
Foundation of Office Beacon
Pranav Dalal launched Office Beacon in India with a vision to help businesses grow through dedicated remote support teams. -
2014
Expansion to the Philippines
We established operations in the Philippines, strengthening our ability to serve clients with expanded global resources. -
2023
Expanding Into South Africa
Office Beacon opened its first South African office, adding a new hub for talent and client support. -
2024
Leadership Return & Brand Realignment
Pranav Dalal returned as CEO, leading a rebrand back to “Office Beacon,” reaffirming our long-standing legacy of trust and global leadership. -
2025
Vistage Partnership & Industry Recognition
Office Beacon was named Vistage’s National Sponsor for 2025, while CEO Pranav Dalal received the Vistage Impact Award for driving innovation and growth. -
2025
Investing in Innovation
We scaled our capabilities with automation and AI-driven processes, ensuring businesses could adapt and thrive in a digital-first era.
Work With the Team That Works for You
From startups to enterprises, our people are here to help your business scale securely, efficiently, and confidently.