No, when you sign an agreement with Office Beacon, you are working with a company that offers the highest levels of professionalism to each of its clients. We are not a marketplace. Furthermore, we have a very low attrition rate at approximately 6% annually and customer attrition is less than 0.5% annually.
We have our own proprietary secure online chat tools. We can also use any tools you may use internally i.e. MS Teams, Slack, Zoom etc. We also have local US phone numbers to contact team members directly.
The employees that will work for you work a 40 hour work week. If you require additional hours (i.e. Overtime), that can be arranged with our operations management team. Please also let us know if you need additional support such as 24×7, evenings/weekends.
Office Beacon has the highest standards and follows all employment regulations set forth in each jurisdiction it operates in. That includes offering healthcare, paying employment taxes, offering incentives and ensuring that the workplace is a safe place to work. Our leadership team is composed of multiple HR professionals, each of whom ensure that we uphold the highest standards in our workplace.
Like all other organizations, employees will be unavailable at work, due to various reasons, from time to time. Our agreements spell out that for any absences that are more than 2 days per month, that will result in a credit of fees. However, to ensure proper planning, most of our clients have multiple staff hired to ensure there is replication and cross over. Should any absences be unexpected or lengthy, we will replace the staff at our cost.
Office Beacon follows all employment regulations set forth within the jurisdiction it operates in. This includes provisions for healthcare packages, employment taxes and incentivized bonuses. Workplace safety is of paramount importance and regulations are followed to.