Remote Support That Keeps Your Promo Business Moving
Office Beacon has supported promotional product distributors and suppliers for over two decades. We understand the pace, complexity, and precision your industry demands—and we deliver trained remote teams that handle everything from order entry to artwork coordination, so you can focus on growth.
Proud Member of Organizations That Set the Standard
Specialized Talent for Promo Workflows
Typical Roles Fullfilled:
- Order entry and processing across ASI, SAGE, and PromoStandards platforms
- Artwork coordination, proofing, and revision tracking
- Supplier and vendor communication for order updates and confirmations
- Inventory and pricing updates across storefronts and catalogs
- CRM and ERP data entry, cleanup, and maintenance
- Quote generation, follow-up, and client communication
- Customer service via email, phone, and live chat
- Sales support, including outreach, list building, and follow-up
Visit Office Beacon at PPAI 2026
Office Beacon brings over 25 years of experience helping distributors and suppliers scale with speed and confidence, now showcasing at PPAI 2026 a world-class South African workforce purpose-built for the promo and print industry.
Stop by our booth #2357 at PPAI 2026!
We Know Your Deadlines Don’t Wait
We work your hours, meet your timelines, and keep your orders flowing.
Our teams are fluent in platforms like SAGE, ASI, and PromoStandards.
We handle spikes, seasonal surges, and complex orders with precision.
Facilis Member Advantage
What they say about Office Beacon
VP of Technology, Comda
Former President, PPAI
President, Aakron Line
CEO, The Magnet Group
How We Train Candidates to Support Distributor Success
Explore how Office Beacon trains assistants to handle quotes, CRM updates, and client follow-ups for leading distributors. We reduce response times so you can boost rep productivity.
Frequently Asked Questions
Do you work with both distributors and suppliers?
Yes! Whether you’re managing client orders or manufacturing promotional items, our team is trained to support both sides of the industry.
How is pricing structured?
We offer simple, flat-rate pricing based on your service needs—no hidden fees, no long-term contracts.
How does onboarding work?
We make it easy. You’ll get a dedicated account manager to walk you through the setup, define workflows, and ensure a smooth transition.
Can Office Beacon provide customer-facing support for my business?
Yes! Our team includes well-spoken, trained representatives who can engage directly with your clients. Whether it’s handling inquiries, following up on orders, or providing product information, we ensure your customers receive top-tier service that reflects your brand. We specialize in building rapport and trust—so your clients feel like they’re speaking to a part of your in-house team.
What services does Office Beacon provide for promotional product distributors and suppliers?
We offer a wide range of back-office support including order processing, artwork and virtual proofs, CRM management, supplier communications, bookkeeping, and more.
Is my customer data secure with Office Beacon?
Yes. We follow strict data privacy protocols and use secure systems to ensure your information—and your clients’—remains confidential.
Can I scale my support team up or down?
Yes, our services are flexible. Whether you need one virtual assistant or a full support team, we scale with your business.
Do I need to train your team on my processes?
Yes, but our staff is already experienced with industry-standard processes and tools, reducing your training burden.
How can Office Beacon help me grow my promotional products business?
By outsourcing time-consuming tasks, you can focus on selling and growing your client base while we handle the heavy lifting behind the scenes.
Is your team familiar with industry-specific platforms like SAGE, Syncore or Common SKU?
Absolutely. Our staff can be trained on any of the major industry platforms and can work within your existing tech stack
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