Remote Support That Keeps Your Promo Business Moving

Office Beacon has supported promotional product distributors and suppliers for over two decades. We understand the pace, complexity, and precision your industry demands—and we deliver trained remote teams that handle everything from order entry to artwork coordination, so you can focus on growth.

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Proud Member of Organizations That Set the Standard

Specialized Talent for Promo Workflows

Typical Roles Fullfilled:

Order entry and processing
  • Order entry and processing across ASI, SAGE, and PromoStandards platforms
Artwork coordination and proofing
  • Artwork coordination, proofing, and revision tracking
Vendor and supplier communication
  • Supplier and vendor communication for order updates and confirmations
Inventory and pricing updates
  • Inventory and pricing updates across storefronts and catalogs
CRM and ERP data management
  • CRM and ERP data entry, cleanup, and maintenance
Quote generation and follow-up
  • Quote generation, follow-up, and client communication
Customer service and live chat
  • Customer service via email, phone, and live chat
Sales support and outreach
  • Sales support, including outreach, list building, and follow-up

Visit Office Beacon at PPAI 2026

Office Beacon brings over 25 years of experience helping distributors and suppliers scale with speed and confidence, now showcasing at PPAI 2026 a world-class South African workforce purpose-built for the promo and print industry.

Stop by our booth #2357 at PPAI 2026!

We Know Your Deadlines Don’t Wait

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Fast Turnarounds, Zero Bottlenecks

We work your hours, meet your timelines, and keep your orders flowing.

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Trained in Promo-Specific Tools

Our teams are fluent in platforms like SAGE, ASI, and PromoStandards.

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Built for High-Volume, High-Accuracy Work

We handle spikes, seasonal surges, and complex orders with precision.

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Facilis Member Advantage

Office Beacon partners with Facilis to deliver tailored back-office staffing for promo distributors. Cut costs, scale faster, and access member-only solutions.

What they say about Office Beacon

David Nicholson
CEO, Polyconcept North America
Melody Collet
VP of Technology, Comda
Paul Bellantone
Former President, PPAI
Devin Piscitelli
President, Aakron Line
Bill Korowitz
CEO, The Magnet Group
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How We Train Candidates to Support Distributor Success

Explore how Office Beacon trains assistants to handle quotes, CRM updates, and client follow-ups for leading distributors. We reduce response times so you can boost rep productivity.

Frequently Asked Questions

Do you work with both distributors and suppliers?

Yes! Whether you’re managing client orders or manufacturing promotional items, our team is trained to support both sides of the industry.

How is pricing structured?

We offer simple, flat-rate pricing based on your service needs—no hidden fees, no long-term contracts.

How does onboarding work?

We make it easy. You’ll get a dedicated account manager to walk you through the setup, define workflows, and ensure a smooth transition.

Can Office Beacon provide customer-facing support for my business?

Yes! Our team includes well-spoken, trained representatives who can engage directly with your clients. Whether it’s handling inquiries, following up on orders, or providing product information, we ensure your customers receive top-tier service that reflects your brand. We specialize in building rapport and trust—so your clients feel like they’re speaking to a part of your in-house team.

What services does Office Beacon provide for promotional product distributors and suppliers?

We offer a wide range of back-office support including order processing, artwork and virtual proofs, CRM management, supplier communications, bookkeeping, and more.

Is my customer data secure with Office Beacon?

Yes. We follow strict data privacy protocols and use secure systems to ensure your information—and your clients’—remains confidential.

Can I scale my support team up or down?

Yes, our services are flexible. Whether you need one virtual assistant or a full support team, we scale with your business.

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Do I need to train your team on my processes?

Yes, but our staff is already experienced with industry-standard processes and tools, reducing your training burden.

How can Office Beacon help me grow my promotional products business?

By outsourcing time-consuming tasks, you can focus on selling and growing your client base while we handle the heavy lifting behind the scenes.

Is your team familiar with industry-specific platforms like SAGE, Syncore or Common SKU?

Absolutely. Our staff can be trained on any of the major industry platforms and can work within your existing tech stack

News & Insights

Build Your Promo Team

We’ll match you with trained assistants who understand your platforms, workflows, and deadlines. Tell us about your order volume, platforms, and turnaround goals. We’ll respond the same day with a tailored staffing plan.