Our SMEs schedule a discovery call with you to understand your business objectives, job requirements, software needs, and other relevant details to pair you with the perfect talent.
We confirm sourcing feasibility and staff availability for your needs. We then verify the specific roles of the staff members and the software tools required. Our implementation team identifies a team leader to look after your project and arrange staff training.
The team leader introduces you to the allocated staff and sets clear KPI expectations and the training schedule in consultation with you. The team leader also reviews your training modules with internal staff and records all training sessions for future reference.
Staff members enter the pre-live phase after completing their training under the supervision of the team leader. The team leader then collaborates with the staff on your project and closely monitors their progress on the determined KPIs.
We send daily reconciliation reports and weekly quality reports to keep you updated. You will also receive a bi-weekly feedback email to raise any concerns you may have about staff productivity or management.