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The Ultimate A-Z Guide To Outsourcing Logistics Services

Are you looking for logistics services that increase customer satisfaction and reduce costs while giving you a competitive edge? Choosing remote outsourcing can help you reach these goals.

This guide will walk you through everything you need to know about logistics outsourcing services. It’ll dive into how outsourcing can help optimize your supply chain, lower costs, and improve efficiency.

So whether you’re starting out or are ready to take your company to new heights, read on for essentials on outsourcing your logistics!

Let’s kick things off with a definition to clear things up, shall we?

What is outsourced logistics, and does your business need it?

Logistics outsourcing involves contracting your business’s supply chain activities and functions to a third-party logistics provider (3PL). It means the 3PL partner runs and manages its own warehouse and can offer essential logistics services to your company.

Here are several relevant logistics services you can outsource to a 3PL.

Do you need to outsource any of the above services? According to Gartner’s 2021 survey of logistics professionals: “74% of logistics leaders expect their logistics outsourcing budget to increase in the next 2 years.”

The report also mentioned that logistics leaders have three top priorities.

  • Improve or update technology (37%)
  • Cost reduction/cost optimization (31%)
  • Increase customer satisfaction (29%)

Partnering with the right logistics service providers will help you reach the following-

  • Outsourcing your logistics back-office support allows you to focus on your core competencies.
  • By outsourcing order fulfillment, you can save money and enhance your efficiency.
  • Also, logistics outsourcing services can help you expand into new markets and grow your operations at lightning speed.

But you may wonder if there’s a difference between logistics and supply chain management. Let’s explore the two functions.

Logistics vs. Supply chain management (SCM): What’s the difference?

“Logistics is a process of moving and handling goods and materials, from the beginning to the end of the production, sale process and waste disposal, to satisfy customers and add business competitiveness.” -Researchgate.net

SCM involves planning, executing, and controlling supply chain operations. It aims to provide maximum customer value and minimize waste.

The supply chain includes all activities from procurement to delivery. And logistics management is a vital part of your SCM.

Identifying the two is easy with the following points.

Logistics and SCM: What are the similarities?

  • They deal with goods, services, and information.
  • They ensure your company gains a competitive edge.
  • They support your efforts to satisfy customer needs.
  • They handle the same flow of goods from the supplier or producer to the final user.

How does logistics outsourcing work?

Logistics business process outsourcing (BPO) services ensure efficient management and movement of your goods and services in the supply chain. Here’s how.

Information

Logistics outsourcing provides you with critical details to help you know the status of each product and supply chain activities. It improves your inventory management.

Storage

It ensures you do not overstock or understock merchandise by ensuring you have the right quantity at the right location. You can maintain the correct balance between demand and supply.

Warehousing

3PLs have their own warehouses to offer services like receiving, packing, and shipping goods.

Handling materials

It covers the storage, safety, and movement of goods from suppliers to distributors and end-users.

Packaging

It’s a vital logistics function that ensures your products reach customers undamaged and at a minimal cost.

Unitization

Material handling equipment ensures the logistics partner transfers your goods efficiently without causing damage.

Inventory control

By using storage and warehousing methods, you can store goods in a specific location to maximize their quality and quantity. Inventory management formulas can help you determine and manage demand.

Transportation

As part of logistics, you can move your goods along the supply chain using several modes of transportation.

What are the three types of logistics?

Logistics services are largely divided into three main types.

  • Inbound logistics
  • Outbound logistics
  • Reverse logistics

Inbound logistics

Inbound logistics involves taking in and handling materials arriving at your company. It can include tasks like receiving, inspecting, and storing incoming resources on time for production.

Procurement plays a significant part in inbound logistics. That’s because it’s concerned with sourcing and transferring raw materials from your supplier to your factory.

You must partner with a logistics outsourcing provider to minimize risks and enhance inbound logistics.

Office Beacon specializes in logistics management by offering you back-office support. It can provide services such as processing and auditing your inbound logistics bills. As a result, you’ll have more freedom to focus on other critical tasks in your business.

Outbound logistics

Outbound logistics includes all activities that aid the movement of finished goods from the factory to your final consumer. It involves warehousing, transportation, and distribution.

Distribution is significant in outbound logistics, sales logistics, or order fulfillment. It ensures you deliver the right product at the right time to your end-user at a low cost. And its objective is customer satisfaction.

For example, e-commerce stores like Amazon invest heavily in outbound logistics to accelerate the last-mile or same-day delivery to their buyers.

Outsourcing Office Beacon back-office support involves taking care of your outbound logistics expenses. Examples include warehouse costs, docking charges, and insurance fees. You won’t burden yourself with handling these petty costs.

Reverse logistics

Reverse logistics is the process of returning goods to their point of origin. It can occur due to product recalls and damaged or defective stock.

Sometimes, the product may need repairs or refurbishment before you can resell it. Regardless, reverse logistics is an essential part of the supply chain.

Outsourcing to a third-party logistics (3PL) provider is the best way to handle your reverse logistics. A 3PL has the necessary resources and infrastructure to manage the return of goods efficiently. As a result, it can help enhance customer satisfaction and reduce costs.

You can also avoid the hassle and expense of managing returns by outsourcing Office Beacon back-office support.

What are some reasons your firm might outsource logistics?

Logistics BPO services result in massive cost savings for your company.

Lessens overall logistics expenses

Businesses that use 3PLs say that they have enjoyed slashed logistics costs, according to the 2021 State of Outsourcing Logistics Report.

As your logistics partner, Office Beacon will monitor your costs and timeliness. It’ll ensure your cargo gets to your customer at the right time at a lower cost.

Eliminates the need for additional infrastructure

You don’t have to invest in storage facilities when you outsource logistics. 3PLs have the resources to cater to your needs. And if you’ve got a win-win relationship with a logistics outsourcing firm, they can build the infrastructure for you.

Removes hassles of establishing your own logistic systems

Effective logistics needs up-to-date warehousing and transportation management processes. They include buying and maintaining software like warehouse or inventory management applications.

Office Beacon is well-equipped with state-of-the-art logistics software to manage your supply chain operations.

Helps you avoid investing in a fleet

A 3PL with dedicated contract carriage can offer you a private fleet. As a result, there’s no need to own and manage trucks. Owning a fleet involves hiring drivers, meeting legal requirements, and compliance. You can avoid all these challenges.

Enables you to cash in on freight purchasing power

Outsourcing logistics services can significantly reduce your operating costs per load. These companies usually leverage their total freight to bargain for lower carriage costs from transporters

Helps you enjoy shared freight expenses

3PLs can combine your load with other shippers going to the same location. For example, a truckload can contain goods for multiple shippers. As a result, it can trim freight costs by a large margin, leading to cost savings for you.

Passes freight liability on to other parties

Your logistics carrier is responsible for the driver’s pay, physical damage of goods, and liability for incidents. So you’re free from this burden when you outsource logistics.

You can also elevate your customer service when you partner with Office Beacon Logistics Outsourcing Services. Here’s why.

Boosts your last mile delivery

The 2022 State of Logistics Report says that last-mile delivery is on the rise, with e-commerce stores accounting for 10% of the growth. A logistics outsourcing company can use its vast resources to deliver your products faster and at the right time to meet consumer demand.

Keeps your customers updated

Office Beacon uses tech-savvy software like shipper IT systems, Enterprise Resource Planning (ERP), and Warehouse Management Systems. As a result, it becomes easier to handle notice of exceptions and to keep your final user updated.

Finally, outsourcing to third-party logistics providers can upgrade your business’s performance. Here’s how your company benefits.

Broadens your understanding

Companies like Office Beacon work with multiple logistics leaders, shippers, and industries. Because of this, they know the ins and outs of the logistics sector and its trends. They can use this vital information to improve your processes and decisions.

Helps you zero in on your core competencies

Look, the SCM and logistics industries are complicated and involve a ton of systems that can overwhelm your business. You don’t have to carry this burden when outsourcing Office Beacon logistics services.

You can work with Office Beacon to get full back-office support to handle all your routine and repetitive logistics activities. One example is real-time tracking of your cargo or loads. You’ll stay up to date with your cargo movement along the supply chain.

However, a 3PL isn’t the ultimate solution to your logistics needs. It comes with its own challenges.

Challenges of outsourcing logistics services

  • You must transfer your customer relations and communication to a 3PL. It means you may lose a bit of control over these functions. And if an order arrives late for your client, they’ll blame you instead of your logistics partner.
  • So it’s crucial to carry out due diligence before you settle for a 3PL.
  • A shoddy service from a logistics provider can lead to higher costs, poor customer service, and supply chain bottlenecks.
  • It can be expensive to contract a 3PL if you ship orders or parcels of less than 1000 units per month. You won’t break even.

Choosing the right logistics outsourcing partner can eliminate these drawbacks. Office Beacon’s highly trained logistics professionals can help you become a market leader in your sector.

How to outsource logistics: What should you consider before you sign the contract?

Here are 3 critical considerations for your logistics company.

1. The logistics outsourcing company must match your business model

First, explain your company’s needs to the logistics partner. What services do you want? For example, Office Beacon offers complete back-office support for inbound, outbound, and reverse logistics.

2. You must receive a water-tight service guarantee

Your preferred logistics provider must provide you with a robust service agreement. It must guarantee a high error-free rate in meeting customer needs.

The contract needs the following crucial details:

  • Terms and conditions
  • Coverage for delays and breakages
  • Service charge details
  • Timelines
  • Backup plans

Office Beacon is trusted by global logistics companies due to its transparent service agreements. The company will ensure you understand all the terms and conditions of your logistics agreement.

3. The logistics partner must have the right technology

One of the top trends in logistics is the internet of things (IoT). It’s “a connection of physical devices that monitor and transfer data via the internet and without human intervention.”

The outsourced logistics company needs an IoT platform to enhance visibility throughout the supply chain. It can boost transparency, real-time visibility of products, and inventory management.

When you work with Office Beacon, you’ll be able to track your cargo until it reaches your customer.

Get started with Office Beacon logistics services

You’re not alone in the logistics industry—Office Beacon’s Logistics Outsourcing team can collaborate with you to achieve the following.

  • Cost reduction/cost optimization
  • Increasing customer satisfaction
  • Providing relevant data and analytics throughout the entire supply chain
  • Gaining a competitive edge
  • Designing, building, running, and measuring your logistics functions

If you choose to outsource Office Beacon’s logistics services, here are the services you can expect.

  • Overseeing supply chain operations
  • Managing inventory, storage, and transportation
  • Analyzing and optimizing logistical procedures
  • Reviewing, preparing, and routing purchase orders
  • Ensuring safe and timely delivery of shipments
  • Monitoring costs, timeliness, and productivity of shipments
  • Addressing shipment and inventory issues
  • Liaising with suppliers and retailers
  • Identifying process bottlenecks
  • Suggesting solutions for improvement
  • Coordinating with the logistics department
  • Tracking KPI
  • Generating and providing quotes to customers
  • Preparing customs and shipping documents
  • Updating retailer and customer systems

Stop burdening yourself with the complexities of managing your logistics services. Choose Office Beacon as your go-to remote logistics service provider today!

9 Practical Ways Virtual Accounting and Bookkeeping Can Improve Your Bottom Line

Did you know businesses that use cloud-based accounting software enjoy 15% revenue growth? (Xero, 2017). That’s something you can take advantage of through virtual accounting and bookkeeping services. A virtual accountant and bookkeeper utilizes the latest cloud-based tools to manage your financial tasks.

Virtual accounting and bookkeeping allows you to outsource your accounting needs so that you can focus on the more strategic aspects of your business. If you’re unsure about outsourcing your accounting and bookkeeping needs, read on.

Bookkeeping vs. Accounting

Bookkeeping is the process of recording financial transactions and summarizing the results in a ledger. It’s one of the four essential accounting functions, including recording, reporting, and analysis.

Bookkeeping helps track your business or personal income and expenses. It covers the following.

  • Daily recording of financial transactions
  • Receipts from customers
  • Payments to suppliers
  • Invoice payments
  • Loan repayments

Accounting summarizes, interprets, and communicates the financial transactions of your business. The accounting cycle starts with recording all incoming transactions, such as purchases and sales, followed by summarizing them in one place, called a balance sheet.

So, bookkeeping is part of accounting.

The final step in the accounting cycle is to project future cash flows based on these summarized results, called an income statement.

You can divide accounting into two broad categories: managerial accounting and financial accounting.

  • Managerial accounting deals with management decisions like what inventory to order or how much stock to keep on hand.
  • Financial accounting deals with company decisions like when to buy or sell an asset or how much debt your business should take on (or pay off).

Your business needs bookkeeping and accounting. Bookkeeping ensures you have an accurate and systematic record of financial transactions. A virtual accountant interprets and communicates financial information to help you make data-driven decisions.

Common Accounting and Bookkeeping Challenges

  • Managing your payroll
  • Unstable cash flow
  • Managing paperwork
  • Handling taxes
  • Preparing and analyzing income statements
  • Understanding your financial statements
  • Closing your monthly books
  • Accounts receivable/collections
  • Using spreadsheets to prepare financial reports
  • Fear of using accounting software
  • Keeping up to date with regulatory changes
  • Attracting and retaining your best accounting employees

Worry no more. A virtual accountant or a virtual bookkeeper can help you solve the above challenges.

What is Virtual Accounting and Bookkeeping, and How Does it Work?

Virtual bookkeeping services takes care of a business’s day-to-day financial activities using the latest cloud-based software remotely instead of hiring on-site accountants and bookkeepers. It’s also called online or virtual bookkeeping and accounting.

Once you hire a virtual bookkeeper and accountant, it implies the following things.

  • You must grant the virtual bookkeeping and accounting company or its virtual accountant and bookkeeper remote access to your server. This also includes your financial records and software.
  • This access enables your new bookkeeper and accountant to log into your network like an on-site staff member.
  • It also allows them to retrieve any necessary documents to handle your accounting needs.

Virtual bookkeeper needed but still, wondering whether outsourcing is the way to go?

Here is what you can expect from an virtual accountant and bookkeeper if you partner with a virtual accounting and bookkeeping provider like Office Beacon.

What Does a Virtual Bookkeeper and Accountant Do?

Understand that a traditional bookkeeper and accountant’s services aren’t different from a virtual one. But there’s only one distinguishing element. You engage with the online accountant and bookkeeper via platforms such as the Flowz Meeting app, other video conferencing apps, and social media tools.

Examples of virtual accounting and bookkeeping services:

So, why outsource virtual accounting and bookkeeping services?

9 Incredible Benefits of Virtual Accounting and Bookkeeping Services

1. Access a Pool of Financial Experts Who can Steer your Ship

Let’s face it. Companies like yours face loads of accounting challenges, specifically during recovery time. The type of accounting and bookkeeping professionals you have can make or break your business.

Thanks to virtual accounting and bookkeeping, you can gain unlimited access to a team of Certified Public Accountants (CPAs). They’ve got a ton of industry experience to meet every accounting need you have.

When you outsource virtual accounting and bookkeeping, you’ll get remote staff who continuously upgrade their skills. As a result, they’re up to date with the latest trends.

Top-quality feedback or advice from am expert virtual accountant can help stabilize your business in stormy waters. Outsourcing these services gives you access to reliable and well-informed staff.

Offering CAS services can reinforce CPAs’ roles as trusted business advisers who can provide practical and effective solutions for business challenges and valuable advice on the best ways to seize opportunities.

2. Saves your Business a Substantial Amount of Money

Look, you must find ways of reducing business operating costs in these challenging times! It’s a no-brainer. You can cash in on virtual accounting and bookkeeping services to make significant savings. Here’s why?

Let’s say you opt for Office Beacon as your virtual accounting and bookkeeping service provider. You can say goodbye to hiring and onboarding costs, payroll tax, training, annual leave, sick pay, full-time salary, and other technological expenses.

To say you can avoid paying a full-time accountant a salary of nearly US$ 70,000 per annum plus benefits isn’t boasting. It’s doable. Your business can do away with incentives, huge perks, training expenses, and legal fees.

You can also pay for the virtual accounting and bookkeeping services you use or want. You must pay a complete salary and other benefits if you have a full-time accountant and bookkeeper. As a result, your labor expenses could skyrocket.

In addition, you can make significant savings on office space and other infrastructure costs. Overall, you can enjoy mega savings when you opt for outsourced virtual accountant and bookkeeping.

 

3. Helps you Collaborate with Flexible Staff

Imagine working with readily available virtual accountant professionals worldwide. You can maintain open lines of communication 24/7. And you can get the relevant advice you need at any time.

All of the above is possible through outsourcing accounting and bookkeeping services. The remote accounting and bookkeeping staff are so flexible that you can collaborate with them as easily as ABC.

You can use the following communication tools.

  • Video conferencing platforms
  • Emails
  • Document collaboration tools
  • Productivity Software

And here’s the juiciest part of this experience. One tool that meets all of the above needs is the Flowz Meeting app. It’s Asana, Trello, and Monday in one app.

 

4. Reduces Accounting and Bookkeeping Errors

You know that recordkeeping mistakes can be a double-whammy of wrong decisions and cash flow problems. And this can also affect your investment drive in the long term.

But you can eliminate such errors by outsourcing your virtual accounting and bookkeeping needs to companies like Office Beacon. That’s because you’ll work with an experienced virtual accountant with zero tolerance for shoddy bookkeeping and accounting. They ensure your business records are accurate and meet high standards through automated accounting programs.

You don’t have to buy or subscribe to accounting tools or train your staff to use them. Your virtual accountants and bookkeepers will be well-versed with such platforms.

Also, popular accounting software such as Quickbooks or Sage can minimize fraudulent activities. And this stabilizes and conserves your cash flow.

 

5. Scales with Your Business as You Expand Operations

As your company spreads its tentacles, your in-house employees may fall behind in meeting your expansion goals. Whether growing locally, regionally, or globally, you’ll need a scalable workforce.

Virtual accounting and bookkeeping services can help you hit the ground running by giving you access to dedicated staff and reliable backup resources at zero cost. And you won’t have to worry about employment contracts or establishing new infrastructure for new employees.

A virtual accountant and bookkeeper is your ultimate solution as you expand. The service is available at your fingertips.

6. One Virtual Accountant and Bookkeeper can Handle Multiple Locations

Does your business have several locations? You must have a virtual accountant and bookkeeper who can handle the financial aspects of all your branches. They don’t have to travel to every site; they can process everything remotely using secure cloud-based software.

You can avoid having a physical bookkeeper and accountant at every business location. Thus, you end up slashing labor costs.

Your accounting data can remain safe since the virtual accountant and bookkeeper can store it away on remote servers. You won’t lose crucial information due to robust backup systems and strict data security measures.

 

7. Sharpens your Decisions by Leveraging Key Financial Metrics

Businesses thrive partly because of preparing and analyzing data or key performance indicators (KPIs). Data-driven decisions can enhance your performance and lead to skyrocketing revenue.

A Virtual accountant and bookkeeping professional can examine essential financial metrics like revenue. They also explain what each KPI means and what you can do to stay on course.

You’ll get accurate and easily understandable financial and accounting metrics that can improve your day-to-day decisions, like bank loans or investments.

 

8. Timely Financial Reports Keep You in the Know

Financial reports are also critical to your decision-making. Underqualified accountants and bookkeepers can take ages to give you monthly, quarterly, or yearly reports. It impacts your decisions.

While you can try to organize the reports, you’ll eat into your strategic planning time. To be effective in your business, you must focus on weightier tasks like strategic management.

Leave repetitive accounting activities like financial reports to virtual accounting and bookkeeping. It ensures you get top-class feedback every month or quarter to keep you in the loop.

A virtual accountant and bookkeeper will provide you with real-time financial reports and updates to enhance your strategic decisions. You can use the information to develop business plans or persuade lenders or investors.

 

9. Boosts Your ROI

As a business, you want to ensure your risk aversion ROI, simple ROI, and efficiency ROI are on an upward trajectory. A virtual accountant and bookkeeper can help you improve all three.

Remote teams can reduce operating costs while jumpstarting efficiency by maintaining accurate documents. Also, your productivity and profitability can increase when you hire a highly experienced virtual accountant and bookkeeper.

A CPA can perform your business’s auditing, budgeting, forecasting, and management tasks. You won’t need separate tax professionals and auditors when you hire virtual accounting and bookkeeping services like Office Beacon.

Wrapping Up: Why Outsource Accounting and Bookkeeping Services?

Virtual accounting and bookkeeping allows you to have a dedicated virtual accountant and bookkeeper who works for you and handles all your financial needs. It’s a great option if you’re looking for alternatives to traditional accounting and bookkeeping services. Or if you’re just starting your business and don’t want to worry about hiring an accountant and bookkeeper immediately.

Need help with virtual accounting and bookkeeping? Ping Office Beacon’s virtual accounting service right away.

9 Compelling Reasons Why Insurance Outsourcing Can Help Scale Your Business

In today’s competitive insurance industry, you need to look for effective ways to reduce costs and improve your bottom line. One of the best ways to do this is through insurance business process outsourcing (BPO).

You can adopt this strategy to lower expenses, increase efficiency, and improve customer service. Insurance BPO allows you to focus on what you do best while outsourcing the rest.

In this blog, you’ll discover 9 ways insurance BPO can help you with a robust back-office service support system.

What’s the state of the insurance industry today?

The insurance industry has faced many challenges as a result of the pandemic. According to McKinsey’s recent report, firms are experiencing declining revenue growth, low productivity, and fierce competition for tech-savvy customers.

Deloitte also examined the insurance outlook for 2022 and beyond. Its findings highlighted the following as additional headaches for your business.

  • Inflationary pressures
  • Sustainability matters (climate risks)
  • Diversity and financial inclusion
  • Changes in customer products and buying preferences
  • Attracting and hiring top talent
  • New technologies to enhance the customer experience

However, there is a silver lining for you as the same report shows the sector could grow by 3.9% globally. So it’s not all gloom and doom—you must change your approaches to overcome challenges, win new customers, and remain relevant.

Insurance business process outsourcing is the perfect strategy you can use to accelerate your growth and boost market share.

What is business process outsourcing?

Business process outsourcing is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administers, and manages the selected processes based on defined and measurable performance metrics.”

You can engage an insurance outsourcing company or third-party vendor as a strategic partner to manage your IT-based insurance services. For example, Office Beacon (OB) can provide back-office service support to help you focus more on strategic planning and implementation.

According to the PwC insurance outlook report, the following can help you expand and meet customers’ ever-changing needs.

  • Leverage data and the latest technology to provide users with a seamless experience from quote to sale and claims.
  • Innovate products to satisfy unserved or underserved market segments.
  • Adopt a lean structure to slash operational costs and improve the bottom line.
  • Set up an integrated ecosystem through a partnership to provide an efficient distribution service.
  • Outsource a third-party vendor, such as other carriers or distributors.

Thus an insurance BPO is a valuable asset to help you achieve your business objectives. Now let’s explore how you can maximize a strategic collaboration with an insurance outsourcing company.

9 Ways insurance BPO can help you thrive against all odds

1. Handling the quote process

Your company needs an efficient and user-friendly system to process quotes for your potential customers. It ensures that you respond faster to their queries, leading to happy customers.

But it would be more productive to partner with a business processing outsourcing company.

An insurance BPO can deploy a virtual insurance agent to manage your routine and time-consuming tasks like quote summary and proposal. Because Office Beacon also uses the latest software to process these documents, your new clients can receive help at lightning speed. As a result, you can boost your insurance back office support, which in turn, increases productivity and allows you to zero in on core responsibilities.

2. Document indexing and filing

Data management is another challenging activity for your company because it involves organizing and analyzing huge volumes of data. Human errors can occur, and this can compromise your decision-making and data security.

However, you can outsource document indexing and filing to a back-office service support company.

An insurance outsourcing partner has professionals who understand the ins and outs of the entire insurance index filing process. They also use cutting-edge tools to manage all data processes efficiently. Because of this, you can have credible information while making huge savings on costs.

3. Billing and accounts receivables

As McKinsey reports, insurance businesses like yours are experiencing revenue growth challenges. In addition, cash flow mismanagement, missed payments, and late delivery of invoices are potential drawbacks in the sector.

To deal with these problems, you must have an effective billing and accounts receivables mechanism.

You can work with an insurance business process outsourcing company to handle all your accounting tasks, such as bank reconciliation. It gives you access to experienced accountants and proper accounting and bookkeeping software. A well-oiled back-office support system improves your cash flow and revenue margins.

4. Loss run processing

To ensure quick loss run processing, there are several things that you must fulfill. First, you need experts who can prepare accurate reports to allow you to make informed decisions. Secondly, you should have high-performing software to capture error-free data.

Thirdly, specialists need to examine your reports to assess the potential insurable risks.

All these detailed activities can be overwhelming for your company. A BPO with skilled personnel (virtual insurance agents) and the right tools can come in handy to shoulder these responsibilities. An Office Beacon insurance service delivers a cost-effective loss run processing system to ensure it’s on time and elevates your customers’ experience.

5. Renewals processing and managing the renewal list

Policy renewals play an essential role in retaining your customers and ensuring that your business continues to receive income. It means that you need a timeous renewal process and to keep an updated list.

It’s pretty clear that the more sluggish your system is, the more costly it will be. You can lose thousands of dollars.

But you can have peace of mind when collaborating with an insurance outsourcing service. Business process outsourcing can take charge of your renewal processing and manage your renewal list. It can also help you retain customers and improve your bottom line with the right software and customer-focused service.

6. Claims management and follow-up

The more your business expands its portfolio of insurable risks, the more claims you are likely to receive from your clients. And when they file claims, customers expect a quick response to show you are more interested in their welfare.

In addition, you have been flooded with an avalanche of claims since the start of the global COVID-19. You are also at the mercy of internet fraudsters making false claims.

How can you navigate this rough terrain and ensure you have a water-tight claims management process? A third-party insurance vendor can come to your rescue and handle the claims lifecycle, provide clients with a 24/7/365-days service, and assess claims to minimize fraud.

7. Certificate of insurance process services

For your business to survive the cut-throat competition in the insurance sector, you need to concentrate on your core competencies. You can do this by outsourcing repetitive administrative tasks like the certificate of insurance services (COI) to Office Beacon insurance specialists.

BPO enables you to put more effort into developing groundbreaking strategies to stay ahead of your peers.

A back office support system can process, validate, and disburse COI in line with your insurance industry guidelines. Well-trained insurance BPO staff can ensure your customers receive accurate certificates of insurance well on time.

8. Policy checking and policy servicing

As a carrier, you are inundated with countless policy applications and renewals. Plus, your in-house team must verify every document to see if customers have provided all the relevant information. It’s a tedious process.

You are better off with an insurance business process outsourcing partner. They can manage policy checking and servicing to offer your clients an optimal insurance service.

And they can create quotes and proposals, process business renewals, and keep your company’s electronic records up to date. As a result, you can use your time to zoom in on finding more customers.

9. New business setup

You could have a brilliant idea to launch an insurance business but be unsure of the whole process. And entering this sector may look straightforward on paper. However, you must satisfy several regulations, apply for a permit, and understand your target market.

Due to a highly competitive market, you need solid strategies to stand out from the crowd.

Luckily, an insurance BPO can deploy experienced virtual insurance specialists like insurance marketers, robust business planners, and excellent market researchers to make things easier for you. They can handle your new business set up to help you scale faster than you would if you did it alone.

Why Office Beacon’s insurance outsourcing services can benefit your business

One of the crucial highlights from the PwC report is that you must work with strategic partners to maximize your expansion. OB is well-positioned to play this role in offering you back-office service support for your insurance company.

You can benefit from the company’s outstanding achievements, which are:

  • Over 20 years of experience in claims administration as back-office service support for insurance companies
  • Experienced professionals who grasp the insurance sector inside and out
  • Latest insurance software and a customer-centric approach
  • A trusted partner of leading insurance companies

OB provides insurance agencies and carriers like yours with best-in-class services and customized software.

What’s more, you can work with qualified and pre-screened staff to complement your internal team. They act as your company’s extension.

Alternatively, you can work with full-time or part-time employees one-on-one. It helps you find the best and most valuable solutions for your business.

Wrapping up

Insurance business process outsourcing (BPO) is the preferred choice for you to expand your business. You can outsource repetitive and routine insurance tasks when you work with a strategic partner.

Back-office service support for insurance companies can help you focus more on your core skills while enjoying substantial operational savings. Schedule a call to discover how Office Beacon can set you up for success.

The Office Beacon Advantage: Join a 20 Year Legacy

Running your business can be rewarding, but it’s no walk in the park. You constantly struggle between driving growth and ticking off administrative chores. You burn the candle at both ends only to realize that your to-do list gets longer while the bottom line suffers. 

Office Beacon was founded to solve this classic conundrum. In the past 20 years, we have helped more than 4000 clients scale their businesses by managing remote staffing needs and streamlining operations. Our virtual assistant services have proved to be a fundamental element of success!

Hire your virtual assistant

The Office Beacon legacy

Office Beacon Legacy

 

‘Remote work’ became the new corporate buzzword only after the onset of Covid-19. However, Office Beacon has been delivering remote staffing expertise to a multitude of industries long before teleconferencing became popular.

We specialize in offering competent virtual assistants (VAs) who take care of your back-office tasks. We have helped thousands of clients manage administrative/operational chores and increase business agility at a fraction of the cost of hiring full-time employees. Whether you are looking for a software developer, a graphic designer, or an accountant, no job description is off limits for Office Beacon.

 

The Office Beacon Advantage: What makes us different

 

Office Beacon Advantage

 

 

You will find numerous businesses offering staffing solutions. But what makes us stand out is the Office Beacon Advantage- the epitome of simplicity and excellence that our virtual assistant services offer. Our rich history of delivering outstanding managed services has helped us stand apart from the clutter and become a trusted remote outsourcing partner to our clients.

 

1. 20 Years of experience and expertise

For the past 20 years, we have spearheaded the outsourcing of full-time staff and helped companies scale their business. With thousands of employees providing 150 plus operational support services and millions of client hours under our belt, Office Beacon has secured the position of the best remote staffing solutions provider in the US.

 2. Global infrastructure

We are a US-based company with offices in Canada, India, the Philippines, Uruguay, and Australia. With delivery centers across multiple locations, we can ensure complete redundancy 24*7. Additionally, our global presence allows us to deliver service across various time zones (EST to PST) to suit your business hours. 

 

3. State-of-the-art offices

Although remote, assistants at Office Beacon are not working out of their homes but from office premises. All office locations are secured with guards and mandate biometric identity verification for all entries. We provide our VAs with superior equipment and technology to deliver seamless service.

 

4. On-site support for quality performance

Outsourcing to Office Beacon removes additional hurdles to monitoring employee performance. All remote employees undergo mandatory initial training for 2-4 weeks, and only then do they go live. This helps them meet the required productivity, reconciliation, and quality trackers. Our team leads will monitor your remote assistants’ performance by setting KPI expectations and send you bi-weekly performance reports.

remote outsourcing

5. Bilingual customer care services

Due to the increasing demand for bilingual (English and Spanish) customer support, Office Beacon launched its brand new location in Uruguay this year. So when you choose Office Beacon, you get access to bilingual virtual assistants skilled in Customer service and support, Order management, Administrative (back-office) tasks, Inside sales, Marketing, and Translation services. This assumes significance especially if you are a global brand and you require virtual assistants in sales.

6. Complementary software support

Your monthly contract covers complementary software in addition to your remote assistant’s training and working charges. This eliminates any additional costs incurred in texting, video conferencing, data archiving, using project management tools, etc.

7. Data Protection and Confidentiality

Office Beacon ensures complete data protection and confidentiality by-

  • Partnering with Ernst and Young for auditing security protocols and following data protection practices.
  • Ensuring any client works produced by employees fully comply with global licensing standards.  
  • Connecting with client systems via secure VPN and OTP. Office Beacon’s remote assistant management tool that holds client chats and files is end-to-end encrypted for your foolproof security.
  • Mandating virtual assistants to sign non-disclosure agreements (N.D.A) covering every data file they work on. This offers protection against intellectual property rights (IPR) and client data misappropriation.
  • Employing labor attorneys across all operational countries to adhere to every regional employment regulation. 
  • Including a $1 million Errors & Omissions insurance policy. Office Beacon is a US-based company with international subsidiaries and does not involve third parties.

Outsource your staffing needs to Office Beacon

Looking to slash your overhead costs and eliminate HR headaches? Planning to hire this season but worried about space constraints? Well, look no further!

Over the years, Office Beacon has built expertise around liberating you from the time-sinkers, so you can focus on what matters most, i.e., business growth. We take your BPO job description and match you with virtual assistants who are subject matter experts and will be dedicated full-time to your company. We only offer customized packages because we understand that no two operations are alike.

So, whatever your staffing needs, “We Can Do That”! Hire a virtual assistant today and reap benefits!

Top 10 ways to Boost Business Growth by 10x

Are you looking for ways to boost your business growth dramatically? If so, you’re in luck. This post will share 10 powerful remote staffing tips to help you achieve 10x growth. So, let’s get started!”

The business landscape has changed quite a bit since 2020. As a result, it’s no surprise that remote staffing has become an effective way for companies of all sizes to scale. It elevates your company’s operational performance while cutting costs at the same time.

You have probably grown accustomed to your own employees working from home. Another model to seriously consider is outsourcing to a company that can staff for your back office needs.

Did you know that a remote staffing partnership can help your business grow 10x faster than usual?

But first, let’s unpack remote staffing.

What is remote staffing?

Remote staffing

Remote staffing involves paying a monthly flat fee to a third party that will take care of your HR needs. The outsourced company will source, hire, train, and supervise the person or team you need.

In the case of Office Beacon, you have a dedicated full-time remote employee who works in an Office Beacon office. Office Beacon conforms to all employment laws of the country where your full-time employee resides in order to protect them, and most importantly, your company’s information remains secure.

Here are the top 10 ways to boost your business growth 10x (or more) using a remote staffing company.

1. Reduced operational costs

In-house employees require that you have an administrative office, which comes with extra costs. But you can save on overhead expenses like employee benefits, workplace services, utilities, and infrastructure costs through remote staffing. As a result, you don’t incur ancillary costs such as office space and equipment when you use a remote staffing company.

2. Seamless productivity

Seamless coordination means your dedicated remote employee works with you effectively and efficiently, making decisions and moving forward as a team. Everyone pulls their weight and contributes to the overall success of your organization.

Office Beacon achieves this by carefully planning and communicating with your business. As a result, it leads to the following outcomes:

  • Your remote staffing team clarifies the goals and priorities.
  • There is clear and frequent communication about changes in deadlines and requirements.
  • The team is ready for unexpected interruptions in your organization.

If by chance, your remote employee leaves, the staffing company will quickly find and train a replacement. It stabilizes your productivity.

3. Faster scalability

As your business grows, there will be a need for more employees to take up new roles. And the hiring process is long, which makes it challenging to get new workers for your business quickly.

But a remote staffing company helps you scale faster because staff with different skills are already available. As a result, you can keep up with demand and ensure you have enough employees to meet customer demand.

Using a remote staffing service helps you hire more remote workers in less time and at a lower cost. That’s because the company does all the recruitment and deployment for you.

4. Are you dropping the ball on customer service?

If you’re recently getting numerous customer complaints, it is a sign that you should outsource to remote staffing companies.

Customers are rarely interested in knowing why a problem occurred; they need solutions. A staffing solution company has a talent pool of experienced professionals that will serve your customers better and can provide round-the-clock support if necessary.

5. Data protection

In today’s cyber world, your data security is paramount. A reputable remote staffing provider has cyber security systems in place to avoid data leaks and cyber-thefts. It has set some parameters and follows all the international cyber security guidelines.

Office Beacon has partnered with E&Y for regular audits. We have licensed software, including antivirus and malware protection software, for servers and work stations security. We connect with business systems via a secure VPN to avoid data leaks.

data security

6. Back-up systems

Unlike WFH employees, a remote staffing company has backup generators and systems. It ensures your remote employees continue to be productive without your company incurring extra costs.

7. Geographic expansion

Remote staffing is a potent resource that can help your business effortlessly expand into other geographical markets. That’s why we launched a new facility in Montevideo in Uruguay five months ago to cater to your business growth needs. Because of Uruguay’s high literacy rate, we can provide you with bi-lingual (Spanish and English) remote staffing services.

You can tap into Uruguay’s bilingual capabilities to explore international markets and enhance your market share without breaking your bank. That’s because there is no need to hire extra staff to get your company off the ground.

Expanding your operations worldwide is more rapid when you collaborate with a remote staffing company. And you won’t have to develop the infrastructure for employees.

8. Continuous training

employee training

Upskilling workers is vital for your efficiency. It helps your employees work more effectively, which reduces costs and boosts profits. A remote staffing company provides your remote employees with the most current training. 

9. Strategic focus

If you have in-house staff, you need to conduct regular meetings, assess their performance, and consider remuneration and labor laws. These administrative activities eat into your strategic planning time

Luckily, with a remote staffing service company, you can free yourself from managing employees. You can also avoid day-to-day tasks that a virtual assistant can handle, such as checking emails and scheduling meetings. Thus, you can zero in on improving your company’s revenue and profits.

10. Software support

Let’s face it. Software support is expensive and requires ongoing maintenance and upgrades. A major advantage of working with Office Beacon is the added benefit of our exclusive Flowz software. With Flowz, your company doesn’t have to subscribe to various services for video conferencing, texting, CRM, data storage, and project management. This adds up to a huge cost savings over time.

Office Beacon's 20+ years of experience in remote staffing

Since 2001, Office Beacon has helped hundreds of companies like yours maximize their growth with our virtual staffing expertise. And here are examples of the services you can expect.

11 signs you need remote staffing now more than ever

If the last 2+ years taught us anything about business, it is that you have two options: adapt or go bankrupt. If your ultimate goal is to implement cost-cutting measures, you should consider remote staffing as a solution.

Let’s look at 11 common signs that your organization needs remote staffing.

1. Are you struggling to recruit the best talent?

virtual staffing

Take it as a first sign that your business needs a remote staffing service. As a business leader, more than anyone else in the organization, you often confront an acute scarcity of one essential resource: time. There is never enough time for you to recruit the best talent for your business activities.

Picking the best candidate from thousands of resumes can be challenging. Sometimes, you’ll resort to hiring the best candidate you can find at the time—not the finest candidate for the job.

More than ever, highly-skilled professionals have vast opportunities to sell their skills. Still, as a business leader, you’ll have a tough time finding them. This is the first sign that says you need to outsource the business activity to remote staffing companies.

2. Are you struggling with having to pay high salaries?

If you’re struggling to pay your on-site employees, that’s another sign you should consider enlisting the help of a remote staffing company.

Payroll is one of the enormous burdens that most businesses have to carry. But can you keep your business afloat while you struggle to pay high salaries? On the face of it, the answer is crystal clear.

Your organization can’t survive long enough if you continue to pay high salary overhead costs. The economic conditions we are currently facing exacerbate this problem.

The Federal Reserve Board continues to consider adjusting interest rates, which could affect your company’s ability to borrow funds and subsequently impact salaries. Fortunately, remote staffing helps you avoid paying high salaries during these uncertain economic times by outsourcing business activities.

3. Are you struggling to scale your business?

This is another sign that you need to use a remote staffing service. Inability to scale can stem from a workforce that is spread too thin.

When you are wrestling with unprecedented risks and disruption, the last thing you want is to have an employee that won’t help you scale. Luckily, remote staffing can help you scale your business through a skilled team.

As your business grows, you can easily add employees through a remote staffing provider and not incur the cost of adding managers to oversee your growing team. This way, your company will have a consistent flow of income throughout the year, and become more resilient.

4. Are your profit margins dropping significantly?

virtual staffing

A noticeable decline in profit margins could be another sign that you should consider remote staffing.

The world as we know it is an entirely different place post-Covid. As a business leader, you must devise innovative ways to maximize profit. One of the cost-effective ways is by utilizing remote staffing. It will enable your organization to increase its profit margins sustainably.

Moreover, it will help you grow your market share and extend your footprint. Not only does remote staffing allow you to hire world-class remote talent, but it also saves you time and money.

5. Is your on-site team reporting low productivity?

If you notice low productivity from your on-site team, consider outsourcing to remote staffing companies. No employee is 100% productive all day, every day. Still, when 60% of your employees report low productivity, that doesn’t bode well for the success of your business.

Remote staffing consultants are experts in managing remote teams. Leave managing remote employees to them and focus on growing your business, which is what you do best. Remote staffing uses a set of pre-defined KPIs expectations, which allow them to track performance and improve productivity accordingly.

6. Are you dropping the ball on customer service?

If you’re recently getting numerous customer complaints, it is a sign that you should outsource to remote staffing companies.

Customers are rarely interested in knowing why a problem occurred; they need solutions. A staffing solution company has a talent pool of experienced professionals that will serve your customers better and can provide round-the-clock support if necessary.

multilingual customer service

7. Do you rent expensive office space?

US companies spend approximately $8 to $23 per square foot. For instance, office space per employee in New York is roughly $14,800 annually. And opening an office in San Francisco will cost a lot more.

Amid mounting debt, inflation, and skyrocketing costs, your ultimate goal should be to avoid wasting money on fancy office space. If you’re spending money here, this is yet another sign you need to outsource business activities to remote staffing companies.

8. Do you struggle to access a wider talent pool?

If your organization’s talent is confined locally, that’s another sign you should consider remote staffing services.

Every organization that hires only local talent is bound to have underperforming employees, which is normal. You should only be concerned if 30% of your team are nonachievers. Fortunately, you won’t deal with underperformance as you will access a broader talent through remote staffing.

Accessing candidates from different geographical regions will enable your company to hire at an international level without incurring costs. For instance, Office Beacon has a global pool of qualified candidates who will surpass your client’s expectations. Office Beacon’s remote talent will also help your company to pivot new product lines or services at an insanely low cost.

9. Does your company spend more on office supplies?

If your company spends considerable money on office supplies, you should consider this as a sign of outsourcing to remote staffing.

The average spending on office supplies is around $50 per $100 per month. If your staff complement is 100, that figure jumps to a whopping $10,000 per month. That amount increases if you tally up office functions, salaries, telephone, and transport allowance; this cost can be avoided.

10. Do you spend more on travel expenses?

A remote staffing solution will help your organization to save on expenses by recruiting a 100% remote team that will become an extension of your company.

Remote staffing removes the need for your organization to subsidize travel. On average, organizations that don’t use remote staffing spend roughly $949 per person. You can invest some of that money in impacting your organization’s financial statement.

11. Do you struggle to retain top talent?

If you are struggling to retain top talent, you’re not alone. 80% of companies find it challenging to find and keep qualified employees.

Your employees are the most prized asset of your organization. If you don’t hold on to them, your competitors will snatch them away.

Retaining remote talent might not be possible unless you team up with a remote staffing company. A remote staffing service can change all that and bring in a loyal team who will scale your business.

Final Thoughts

Take all the above 11 signs as red flags for your organization. The sooner you do something to address them, the better for your company. The good news is that it is not too late to partner with a reputable remote staffing company. This way, you’ll be able to assemble a diversified talent that caters to a global market.

A remote staffing company will quickly and easily provide solutions for your staffing needs. Then onboard and manage that talent while you focus on strategizing, which is what you should be doing. In addition, remote staffing will expand your company’s reach and help your organization gain a competitive edge.

Are you looking for a reputable remote staffing company? Reach out to us today!

7 wonders a virtual assistant can bring to your world

Hiring a virtual assistant is like having an extra pair of eyes, ears, and hands – Sounds wonderful, doesn’t it? 

Virtual assistants help keep your business running smoothly by freeing up your time and resources to focus on other important aspects of your core business, such as strategy, competitive growth, product development, and customer service.

In today’s world, virtual assistants are not a luxury—they’re a necessity.”

It’s true. We’ve heard from many customers that having a virtual assistant is life-changing, and they can’t think of going back, nor will they.

The benefits of a virtual assistant are unlimited, and the costs involved are minimal. Let’s look at the 7 wonders a virtual assistant can bring to your world.

Virtual Staffing

7 wonders a virtual assistant can bring to your world

1. Provide dedicated expert support

Virtual assistants are subject matter experts and know how to manage projects from start to finish.

“Virtual Assistants are Subject Matter Experts”

They provide dedicated full-time expert solutions to your specific business needs like bookkeeping, customer service, social media management and graphic design, for example, which means less downtime, faster resolution, and most importantly, human support, not a machine.

A virtual assistant is an excellent solution for completing time-consuming work and keeping up with deadlines.

2. Align with your schedule

Remote Virtual Assistant Company

You set the hours you want your virtual assistant to work based on your schedule.

Virtual assistants are highly trained and knowledgeable about working with clients remotely, so it will always feel like they are right next door to take care of urgent deadlines that may pop up unexpectedly as well as ongoing projects.

“Virtual Assistants work with your schedule.”

For instance, if your business requires service in different time zones, remote staffing will work wonders for you. Instead of assigning eight-hour shifts, you can create a rotating schedule with virtual assistants, which maximizes output while minimizing costs.

In the unlikely event that you are dissatisfied with your VA, you can hire a different assistant. It’s not always that simple with a full-time employee on the payroll.

3. Keep your world organized

Virtual assistants have impeccable organization skills. They are trained on how to manage assigned tasks, so they are reliable for planning, organizing, and communication.

“Virtual Assistants have impeccable organization skills.”

For virtual assistants, being efficient is one of their top priorities;  they take this responsibility seriously and follow the impeccable organization and productivity management techniques like Rapid Planning MethodPomodoro TechniqueEisenhower MatrixEat That Frog TechniquePickle Jar Theory, and many more that you’ll want to hire them for every task in your life.

4. Free up your time

When you hire a virtual assistant, they take on time-consuming tasks. This frees up your time to focus on making more money for your company.

“Virtual Assistants save your time.”

The work of VAs is not limited to administrative capabilities. They can be trained on such tasks as:

  • Assess your current systems and make recommendations on methods or technologies to improve efficiency.
  • Save time by providing solutions for your social media management.
  • Make inside sales activities possible, and many more.
Virtual Assistants

5. Save your company money

Outsource Virtual Assistant Services

“Virtual Assistants can save your dollars — thousands of dollars.”

As a business owner/executive, you understand that every dollar is precious. Outsourcing activities have a bad reputation for being expensive. However, you may be surprised to learn that VAs can save up to 78 percent on annual operating costs –  True List 2022.

Consider this: an experienced social media manager can cost an employer close to $80,000 per year, whereas a virtual  assistant who is a social media expert can cost as little as $25,000 per year! – Wishup research

Virtual assistants help you save money by reducing the number of employees you need.  Virtual assistants are oftentimes more experienced in their fields than temporary workers, consultants, or freelancers.

6. Eliminate hiring headaches

Employee Benefit News (EBN) reports that it costs employers 33% of a worker’s annual salary to hire a replacement if that worker leaves.

In dollar figures, the replacement cost is $15,000 per person for an employee earning a median salary of $45,000 a year, according to the Work Institute’s 2017 Retention Report.

You probably would like to save that people management cost!

“Virtual Assistants help save money on people management.”

Here are some reasons why hiring a virtual assistant eliminates the hiring headaches:

  • You don’t have to worry about training a virtual assistant
  • You don’t have to worry about equipment costs.
  • You don’t need office space. Office Beacon our virtual assistants work out of our office.

7. Provide peace of mind

The most important thing you want from any employee is dependability, and we ensure your virtual assistant is dependable.

“Virtual Assistants are reliable, consistent, trustworthy, honest, and loyal — they are dependable.”

Virtual assistants show up on time and with a “can do” attitude. They take care of their assignments. They seek clarification if there is uncertainty and provide a summary report at the end of each day, so you know exactly what they worked on.

Office Beacon virtual assistant service

Office Beacon has hired thousands of virtual assistants over the past  20 years.

Having Office Beacon as your virtual assistant partner is a great way to keep your company running smoothly. You can be sure that no matter what kind of work you have for them, they will do it well and professionally.

Virtual assistants are not just a luxury anymore. They have become a necessity for businesses, and now more than ever, companies realize that they can’t afford (literally) to go without this resource.

With wonders like full-time dedicated expertise support and impeccable organization skills,  virtual assistants provide companies with everything they need to save time and money.

Would you like to bring these 7 wonders of a virtual assistant to your business world? Just like our tagline says, “We Can Do That”.

– Schedule your Call Now!  

#officebeacon #virtualassistant #wondersofvirtualassistant #remotestaffing #outsourcing

Hire your virtual assistant

Outsource virtually anything to virtual assistants

Wearing multiple hats as a business owner can be extremely draining. Amidst your day-to-day hustle to keep operations running, business growth can sometimes take a backseat. Hence, leveraging virtual assistant services is a cost-competitive way to streamline your operational and administrative tasks. 

Outsourcing to virtual assistants means you get additional time back in your day. You can utilize this newfound freedom to invest in business expansion plans, family time, pursuing a hobby, you name it! It can be nerve-wracking to let go of the reins at first, but it is worth it.

Before we dive deep into the many benefits of employing virtual assistants, let’s understand what a virtual assistant is.

virtual staffing

What is a virtual assistant?

 

Virtual assistants are professionals who can do almost anything you need. The only difference is they do it remotely. Hence, you can leverage virtual assistant services for any piece of work that can be virtually executed by leveraging technology.

VAs are widely popular among SMEs or online businesses with limited office space or hiring budgets. These remote executives can be located anywhere around the globe and work according to your time and business priorities. A virtual assistant’s job description expands beyond everyday operational and administrative tasks. 

 

So what does a virtual assistant do?

 

Functions of a virtual assistant

 

If you are a small business owner, you probably have a laundry list of tasks you can outsource to a VA. Outsource Access claims that 60% of virtual assistants have a college degree. So you can rest assured that they can handle most of your critical business responsibilities.

We have categorized these activities into the following groups.

 

Calendar optimization 

As an entrepreneur, staying organized is crucial to ensure maximum productivity. Your virtual assistant can help manage your calendar, as well as set up appointments, reminders, and your to-dos in order of priority.

 

Administrative tasks

VAs can handle a host of admin activities and help you focus on what’s essential, i.e., driving growth. So hand off your time-consuming chores like screening and answering calls, travel arrangements, data entry, etc., to your trusted virtual assistant.

 

virtual assistants

Email management

Sifting through your daily emails, though arduous, is vital to running a business. Virtual assistants can help screen your emails and mark the important ones, answer or direct meeting requests and job inquiries and update contact details in your CRM. They can even run your email marketing campaigns and maintain email lists.

 

Customer service

An agile customer service team is crucial to client satisfaction and engaging your target audience. Once virtual assistants have gone through the necessary product training, they can address incoming customer queries and escalate concerns to respective departments if required.

 

Content creation

A stellar content strategy is crucial to attracting potential clients and nurturing the existing ones. But, it is a tedious task and can take up a considerable chunk of your work week. Skilled VAs can assist you throughout your entire content strategy, from content ideation, writing, and illustrations to publishing on time.

 

Social media management

Since you will post your content on multiple social media channels, you need someone to engage with your followers online. Luckily, that person does not have to sit in your office. Your VA can take care of social media posts, engage and respond to comments and queries, and measure your engagement rates.

Also read: B2B Social Media Strategy: The Definitive Guide for 2022

 

Manage finances

Tracking and managing your finances is fundamental to operating your business. You can outsource transactions, expense tracking, creating and sending invoices, payment follow-ups, and managing budgets to your VA. 

 

Research 

Growing your business requires a solid understanding of market trends, customer knowledge, and competitive insights. Compiling this data can be time-consuming. A virtual assistant is perfect for taking this on. 

 

Business development 

When it comes to achieving your sales quota, it takes a village. VAs can help you with lead generation and outreach activities, so you and your sales team can concentrate on converting qualified leads. Virtual assistants in sales can immediately boost your outreach at competitive rates.

 

Why do you need a virtual assistant?

 

Benefits of a virtual assistant

Cost-effective

Reducing expenses is one of the principal reasons SMEs, online businesses,  and solopreneurs opt for VAs over onsite assistants. A survey by Global Workplace Analytics indicates that a typical U.S. employer can save an average of $11,000/year by hiring remote workers over permanent employees. Here’s how.

  • VAs work remotely, so you are not paying for office space and other logistical costs that come with employing full-time staff. 
  • Your in-house teams need regular training or grooming sessions, while VAs require the minimum product/service training as they are usually experts in their domain.

 

Boosts productivity

When running a start-up or a small business, you or your employees may have to play multiple roles to keep up with growing business needs. Since time constraints often compel you to prioritize business growth over other mundane operational/administrative tasks, the latter piles up. This can ultimately affect your bottom line in the long run. 

Virtual assistants can take such tedious tasks off your hands, so your operations run seamlessly, leaving time to focus on more critical matters.

 

Round-the-clock availability

Virtual assistants are helpful for functions that require 24*7 attention, like customer service or technical assistance for your global clients. As you can hire VAs from across different time zones, you can have someone to interact with your clients during your off-hours. Also, since you can employ multiple VAs at lower costs, you ensure someone is always there to keep operations running.

 

Challenges in hiring/managing virtual assistants

 

While hiring virtual assistants has numerous benefits, it also poses specific challenges. Understanding these pitfalls ahead of time will make you better prepared to face them. With millions of client hours under its belt, Office Beacon can help eliminate these critical issues. We will explain how later in the blog. 

Here are some of the key hurdles you may encounter with virtual assistants. 

 

Time zone disputes

Although global VAs can help you run your business during your downtime, the difference in time zone can cause coordination issues. If not appropriately managed, such communication gaps can interfere with your customer delivery.

 

Cultural barriers

The flexibility of hiring VAs from across the world comes with challenges. For instance,  if you are hiring customer service VAs from a non-English speaking country, ensure they have excellent written and spoken communication skills. You must also be mindful of specific cultural differences while communicating with your virtual assistants from a different time zone.

 

Commitment

When hiring independent contractors, freelancers, or even VAs, you must understand that they work for multiple clients. So there may be situations when you have a deadline, but your VAs have committed to other clients. Hence you need to be cognizant of their available bandwidth before assigning critical tasks.

 

Tracking productivity and progress

It is far easier to manage and track your employees under the same roof. However, your VAs are separated from you by thousands of miles and time zones. So you can never be sure if they diligently allocate the required time and attention to your projects.

Although, do note that the potential conflicts mentioned above are generally applicable when hiring freelancers and independent contractors. However,  a dedicated VA service provider like Office Beacon can help you address such issues.

Why should you hire Office Beacon’s virtual assistant services?

‘Remote work’ entered the corporate lexicon due to the onset of the global pandemic in 2020. But, Office Beacon has been its clients’ go-to remote staffing provider for over 20 years. With thousands of employees offering various operational support services, and office locations in India, the Philippines, Uruguay, Australia, Canada, and the United States, we offer superior managed services across numerous industries. 

 

The Office Beacon advantage

 

 

What sets us apart from other providers is the Office Beacon Advantage, which is the epitome of simplicity and excellence. Here are a few key traits that have helped us become our clients’ trusted remote services partner.

  • Transparent contracts – You make a  monthly payment that covers your remote assistant’s training and working charges. There are no hidden fees for additional HR management or people operations. The best part is the no-strings-attached termination clause which gives you complete autonomy to cancel anytime without penalties.
  • Dedicated resources – We are not a marketplace. We offer full-time committed virtual assistants, not freelancers or independent contractors. So when you sign with Office Beacon, you are not at risk of losing your VAs to other clients.
  • Top talent – We do not employ merely executive assistants but subject matter experts. Before hiring virtual assistants, we ensure they meet the five key criteria – critical thinking, impeccable communication, organization skills, technical know-how, and highly professional behavior.
  • Consistent performance monitoringOffice Beacon full-time employees work on-site at an office, not out of their homes, so they are consistently supervised. Our back-end team monitors and tracks your remote assistant’s progress on set KPIs. This helps VAs perform the required tasks efficiently and meet the productivity, reconciliation, and quality trackers set by their team leader.
  • Proper hand-over – Before your VA starts working for you, we introduce them to you on a Meet and Greet call. You also get to know the implementations manager, team leader, site manager, and IT staff on this call. These professionals work closely with your assistant to ensure they match client expectations and meet the KPIs. 
  • Dedicated software support – With us, you do not have to rely on third-party vendors for software support like project management, meeting software, CRM, talk software, etc. With Office Beacon’s virtual assistants, you get complimentary software support “Powered by Flowz”  for all your related software needs.
  • Complete backup and redundancy 24/7 – We assign universal backup reps at no additional cost. To ensure total redundancy, we have multiple delivery centers. We use several internet service operators and backup generators to ensure seamless services.
  • Data protection and confidentiality – To ensure absolute data protection and confidentiality along with intellectual property protection, we enforce various stringent measures. Some of them are Ernst & Young audits, enforceable NDAs in all countries, strict legal agreements protecting client data, etc.
  • Total employee assurance protection – Office Beacon employees are paid full benefits in compliance with all legal, employment and government regulations.

 

OB testimonial by Master Electronics

Wrapping Up

Gone are the days of struggling to find the right talent in your local markets. Technology-led recruitment has transcended geographical barriers. Virtual staffing has made it possible to outsource virtually any task to locations worldwide. 

Moreover, according to Statista, around 50% of the US workforce will be virtual professionals by 2027. So, ultimately it’s about trusting technology and the combined experience of numerous business owners like yourself. On this 4th of July, hire a virtual assistant with Office Beacon and free yourself from the mundane operational chores and reclaim your independence!virtual assistants

How to Advertise with Google: The Definitive Guide

Google launched Google Adwords in October 2000 but renamed it Google Ads in 2018. In keeping with its approach to organic search results, Google considers who links to a given web page and when to show an ad based on how relevant it is to the user’s query.

The world’s favorite search engine sets the ads apart from the actual search results and places them either on the top or bottom of its result pages.

This article breaks down how to advertise on Google so you understand how Google Ads work and the different types of ad campaigns you can leverage to advertise with Google.

Plus, you’ll learn the steps to create Google Ads, best practices and bidding strategies to help you get the most out of your advertising budget.

But before that …

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Terms to understand how Google Ads work

Before running an ad campaign, make sure you understand the following common Google Ads and PPC terms. These will help you correctly set up, manage and optimize your ads and get the best results from your paid marketing efforts:

1. PPC

Pay-per-click (PPC) is an advertising method where you pay each time a user clicks on your online ads. It’s the most common type of paid campaign and is not specific to Google Ads. You must know the pros and cons of PPC before advertising with Google.

2. Bidding

Google Ads works on a bidding system where businesses enter the arena as advertisers. You select the highest bid amount you are willing to pay for a click on your ad and Google measures that against other bids to allot ad placement on its pages or the Google Display Network.

The three options available for bidding are:

  • CPC (cost-per-click): It’s what you pay for each click on your ad
  • CPM (cost per thousand): It’s the amount when your ad shows to a thousand people
  • CPE (cost per engagement): It’s the dollars you pay when users take a predetermined action on your ad

Let’s take an example to understand this better. If your maximum bid is $5 and Google sets the CPC to $3, then you get the ad placement. But if Google determines the CPC is more than $5, you lose the ad placement to another bidder.

3. AdRank

AdRank determines the ad placement. If it has a higher value, your ad will rank better and generate more clicks from users. Google calculates AdRank by multiplying your maximum bid by your Quality Score (QS).

4. Quality Score (QS)

QS judges the quality of your ad by CTR, the relevance of keywords, the user experience offered by the landing page, and its performance on the search result page (SERP). According to Google, “higher quality ads can lead to lower prices and better ad positions.”

Measured on a scale of 1-10, a QS of 10 denotes the best score and means a lower ad spend.

5. Click-Through Rate (CTR)

CTR denotes the number of clicks your ad gets out of the total views. A higher CTR means your ad targets the relevant keyword(s) and meets the search intent.

6. Conversion Rate (CVR)

CVR refers to the number of form submissions in proportion to the total visits to a landing page. When you have a high CVR, it means that your landing page offers a superb user experience in line with your ad’s promise.

7. Google Display Network (GDN)

It is a network of websites that let out spaces on their web pages for Google Ads in exchange for a “commission.” These can be text-based or image ads and show up alongside relevant content to your target keywords.

Google Shopping and app campaigns are the two go-to Display Ad options.

8. Extensions

Ad extensions let you furnish your ad with additional details at no extra charge. The five categories under which ad extensions lie are Sitelink, Call, Location, Offer and App.

How is Google Ads different from AdSense

Google Ads is an online advertising platform that allows businesses to bid for ad placements and drive traffic to their websites. The ad placements can either be on the search engine result pages or on any sites and apps that make the Google Display Network and show the display ads.

Let us take two examples to understand this better.

The image below shows the topmost section of the search result page for the term “project management tools.” Here, the ads from Monday and Jira come up for this query because they are targeting it as their keyword in the paid advertisement.

The ads on search essentially follow the same rules as organic results. You target a keyword and use it in your campaign to capture the best position in the SERP.

Image Source: Google

But it’s a little different with Google Display Network ads (also simply known as display or banner ads). Unlike text results marked as “Ad” on search, display ads appear on the articles, videos or websites that your target audience browses.

You rent space on another web page and use stand out graphics to drive clicks to your site.

Take this banner ad by Adobe on Collins Dictionary’s site, for example.

It illustrates how Google Display Network ads work. A great blend of copy and design, the Adobe ad shows on the Collins site because the latter is a part of the Display Network.

The ad pushes the site visitors on Collins to check out the introductory offer on Adobe’s Creative Cloud.

Image Source: Collins

After paid search and banner ads, let’s now talk about Google AdSense.

Google AdSense came three years after Google Ads. It lets publishers carry advertisements on their websites and other digital platforms in return for a commission.

These publishers make the Google Display Network and help advertisers get their campaigns in front of a large audience. In the above example, Collins is a publisher and leverages Google Adsense to earn a commission by carrying Adobe’s ad.

To sum up the deal about Google Ads and Adsense:

They have different uses and serve different audiences. The Google Ads program attracts advertisers to run campaigns and drive traffic to their websites.

Meanwhile, Google Adsense attracts publishers to “rent out” space on their virtual real estate and monetize existing traffic.

Types of Google Ads

Google Ads begins with a goal and campaign. With five campaign types to choose from, you must select one that aligns with your brand strategy, marketing goals and budget.

To understand the right campaign type for your advertising needs, consider the above factors alongside the following features and uses of each:

1. Search campaigns: text ads on search results

These are ads on search result pages reaching customers when they hunt for your product or service on Google. Since these text ads reach people actively looking for your product or services, they are great for driving traffic and leads to your website.

Other benefits of search campaigns include:

  • Easy to set up, especially with smart campaigns
  • Boosts online sales and signups
  • Offers highly specific targeting

The following image shows the search ad by Google for the phrase “advertise with Google.”

Image Source: Google

2. Display campaigns: image ads on websites

Through visually appealing graphics, display ads let you reach your target audience beyond Google search and on millions of apps, websites and Google-owned properties.

It helps increase your reach and stay top of mind with the option to create a Display campaign that uses data segments to show ads to people who have visited your website or engaged with your app.

Other benefits of display campaigns are:

  • Drive signups and leads
  • Boost brand awareness and product/service consideration
  • Follow up with people who’ve already viewed your ads or site

3. Video campaigns: video ads on YouTube

Video campaigns show video ads on YouTube and other websites. While some campaigns help increase general brand awareness, others drive conversions or customers to shop on your website.

Google offers three different video ad formats for YouTube. But within those options, you can also pick an overlay image or text ad to appear on the lower 20% of a video.

Image Source: YouTube

4. Shopping campaigns: product listings on Google

Shopping campaigns are helpful for retailers looking to sell their product inventory. These ads appear on the Google shopping tab and search results pages.

Image Source: Google

Through shopping campaigns, Google also lets store owners use local inventory ads for advertising products available at their brick-and-mortar locations.

You can use shopping campaigns to:

  • Turbocharge your retail marketing efforts through captivating product listings
  • Drive sales and leads
  • Boost a nearby storefront

5. App campaigns: promote apps on many channels

App campaign uses information from your app to automatically optimize your ads across YouTube, Discover, Play, Search and over 3 million apps and sites. It helps you find new app users and increase sales within your app.

You should use app campaigns to:

  • Drive installs, engagements and signups for your app on mobile devices
  • Engage in multichannel marketing
  • Automate targeting, ad creation and bidding for best performance

Image Source: Google

How to create Google Ads

There are a couple of easy ways you can start with Google Ads. You can visit the Google account associated with your brand and follow these steps to start running paid campaigns on Google:

1. Define a goal

Go to the Google Ads homepage and click on the “Get started” button on the top right hand corner or in the lower left of the page. If directed to your dashboard, select + New Campaign.

Next, choose a goal for Google to understand your target audience and how they will get the bid money.

Image Source: Google

2. Select business name

After goals, Google will ask for your business name. Fill in the field and add the website URL where you want the users to reach after clicking your Google Ads.

If you have Google Analytics set up on your website, connect it with your ad campaign to track its performance or skip this step for later.

3. Create an ad

This section allows you to craft a compelling headline and description for your ad. To get your creative juices flowing, Google also offers helpful tips and sample ad descriptions.

The secret to writing a high-performing ad is knowing the target audience and its pain points. Dig into your customer persona research to find that info while crafting the ad copy.

4. Choose keywords and location

On the next page, choose the keyword themes that match your ad to searches and select the location where you want to run your ad. This location can be a specific region where a physical storefront delivers its services or a broader geographical category like a city or country.

Image Source: Google

5. Add billing details

The last step in the process is to set the budget. Google lets you pick from pre-made plans or create a custom budget. Once done, review your campaign and enter the payment information.

Verify the details and click on “Submit” to create your first Google Ad.

Image Source: Google

Like all Google products, Google Ads is easy to set up and does not take much time. But if you don’t follow Google Ads best practices, there’s a high chance that your ad campaigns will underperform and not turn in ideal results.

1. Use a PPC planning template

A planner helps to organize your PPC campaigns. With Google’s PPC planning template, you can see how your ads will look online, the character counts, and manage your ad campaigns from one place.

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2. Don’t target broad keywords

If your keywords are a long shot, Google will place your ad in front of the wrong audience. That’s why testing keywords should be a key component of your strategy.

To avoid fewer clicks and a higher ad spend, review keywords generating clicks and use them to match your ads with the right audience.

3. Stay away from irrelevant ads

Your ads must match the searcher’s intent to generate enough clicks. Otherwise, you may end up squandering away your PPC budget.

Ensure your headline and ad copy match the keywords you are bidding on and the target audience can see the value of your product or service for their pain point.

4. Improve QS

Google uses QS to determine the rank of your ad. The higher it ranks, the better its placements. If your QS is low, the ad will get less traction and convert fewer visitors. Review the QS components and work on the CTR to improve your QS. Another way is to optimize the landing page.

5. Optimize the ad landing page

An excellent ad is only one aspect of online advertising. The real challenge is to keep the visitors on your site after they click through the link.

If the ad landing page experience on your website is “Below average” or “Average,” try these methods:

  • Offer people what they want. If someone clicked on your ad for “running shoes,” the landing page they visit should have a shoe inventory.
  • Maintain consistent messaging from ad to landing page. Ensure the page follows through on the ad’s call to action or offer. If that’s not possible, find the most relevant and useful page from the existing ones.
  • Ensure your website is mobile-friendly. Check for ease of navigation and use the Mobile-Friendly Test to see how your landing page performs on mobile devices.
  • Try conversion rate to judge the quality of your landing page. It does not impact its status but can be a helpful way to measure and optimize the user experience. Here’s a tip from Google on what a great user experience can look like.

Image Source: Google

  • Work on loading speed. The time a landing page takes to load can determine if someone bounces or buys from you.

It is crucial to understand the three-layer design of Google Ads and how Google structures your account before you create multiple ads. It will enable you to organize your ads, keywords and ad groups into powerful campaigns that reach the right target audience and meet business goals.

The three layers of Google Ads are:

  • Account: Your account is linked to a unique email address, password and billing information
  • Campaigns: Your campaigns have their own settings and budget that determine where your ads appear
  • Ad groups: Your ad groups contain a similar set of keywords and ads

Image Source: Google

As the above image shows, “account” sits at the topmost level of the Google Ads hierarchy. Within each account are campaigns that contain their ad groups.

In turn, each ad group has its unique ads and keywords. While each campaign takes a theme like the Memorial Day sale, you can structure ad groups by your products or services.

The structure of your Google Ads account may not reflect the above hierarchy but ordering the account will have a significant impact on PPC metrics like QS.

Bidding strategies for Google Ads

Bidding comes after you set up your ad campaign and tracking. Since the ability to rank in Google Ads depends on how well you bid, it’s crucial to be aware of the best practices for Google Ads bidding strategies.

While your budget and goals determine the bid amount, a few pointers to keep in mind as you get ready to launch your ad campaign are:

1. Automated vs. manual bidding

Automated and manual are two options for bidding on your keywords. In automated bidding, Google adjusts your bid based on the competition. You can set a maximum budget and Google gives you the best shot at winning the bid within a specific range.

On the other hand, manual bidding lets you set the bid amounts for ad groups and keywords, putting you in control of your budget and limiting ad spend on ineffective campaigns.

2. Cost per acquisition

Like manual bidding, cost per acquisition puts you in charge of your ad spend. At first, it may seem counterintuitive because of its high price.

But if you don’t want to spend huge money on converting prospects into leads, then cost per acquisition is an excellent option since you pay dollars only after acquiring a customer.

3. Bidding on branded search terms

Branded search terms include your company or unique product name, like “Office Beacon virtual assistant.” The argument in favor of bidding on branded search terms is that it lets you claim real estate that may otherwise go to competitors.

However, the critics consider it a waste of money since bidding on branded search terms will likely turn up organic search results.

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How to use Google Analytics to track Google Ads

Whether social or search, big brands have a ton of customer research and money to invest in paid marketing and win handsome returns. But small businesses need to be extra careful with their advertising efforts to ensure they are not wasting their resources and targeting the right audience and keywords.

That’s where Google Analytics comes in.

Google Analytics lets you track and analyze your Google Ad campaign. It offers insights into what’s working and not to help you make necessary adjustments to your future campaign to make sure they have a better chance at pulling in the desired numbers.

After setting up Google Analytics, follow these steps to link it with Google Ads:

  1. Visit your Google Ads account and click the “Tools” menu.
  2. Under Setup, click “Linked accounts” and select “Details” under Google Analytics.
  3. The above step will take you to the list of Google Analytics websites you can access. From the available options, choose “Set up link” on the website you want to connect with Google Ads.
  4. You will now be able to link the Google Analytics view of your website.
  5. Finish the process by clicking “Save.”

The next section looks at how you can use Google My Business to advertise on Google for free.

How to advertise with Google for free

Image Source: Google

According to Google’s Economic Report, more than 17 million American businesses received calls, requests for directions, bookings, reviews and other direct connections to their customers from Google in 2020.

To take a state-wise share, Google helped generate $93.24 billion of economic activity in California and nearly 2.09 million California businesses benefited from Google advertising products.

Google Ads is a quick way to get the word out about your product or service. But you can achieve the same goal through Google My Business without spending a ton of money.

Unlike Google Ads, Google My Business allows local businesses to advertise their business on Google for free and acquire new customers.

Follow these steps to start with your Google Business Profile:

Image Source: Google

  1. Visit Google Business Profile Manager and enter your business name and category.
  2. Add your location if you run a brick-and-mortar and want customers to visit on-site. This puts you on Google Maps and helps users find you easily.

    Not adding this detail will still show service-area businesses for relevant searches. Select the relevant service areas pertaining to your businesses when setting up your profile.

  3. Input the contact details for your business, including the phone number and the website URL
  4. Last, finish the process by clicking ‘Next’ to verify your Google My Business profile.

Remember that the steps outlined above help you begin with advertising on Google for free. To see results and drive revenue, you must follow Google My Business best practices and optimize your Business Page + website.

Let’s take two FAQs.

Frequently asked questions

1. How much does it cost to advertise with Google?

It depends on the advertising channel. With search, you pay money every time a user clicks on your ad in the results pages. This CPC varies depending on the bidding amount, the AdRank and the QS. But with banner ads on Display, you can go for CPC, CPM or cost-per-action (CPA).

While CPC works to generate traffic, CPM and CPA help increase awareness and conversions. Assess your current business goals and choose a suitable advertising option when running banner ads on Google Display Network.

You do not pay a fee for participating in Google AdSense but the revenue you earn through this channel depends on your audience, the ad quality and the ad placement.

The higher the clicks and impressions the ads elicit from your site visitors, the better the commission from AdSense.

2. Are Facebook Ads better for businesses than Google Ads?

Both advertising platforms are for different stages in the buyer’s journey. Google Ads is better for reaching people with high purchase intent, whereas Facebook Ads help run paid social campaigns and reach customers near the top of the funnel.

Depending on your paid marketing strategy, you can focus on either channel or use them together to hit business goals.

Wrapping up

Google Ads has amazing benefits for business goals like driving brand awareness and website traffic but with so many tasks on their plates, most entrepreneurs find themselves unable to take on one more project.

An easy solution is to hire a marketing remote assistant. Contact us today to pair you with a top-notch expert to help you get started with Google Ads right away!

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The Definitive Guide to Crack Paid Social Ads in 2022

We saw the benefits of paid social media in the last article on paid vs. organic social. It helps businesses with quick visibility and leads during time-sensitive campaigns. It also enables them to start those campaigns at a boosted speed not possible with organic social.

Overall, the article highlighted the pros of paid social media for targeting audiences and driving sales, with its value for measurable KPIs.

Paid social media is a failsafe way for businesses to build brand awareness. With the increasing monetization of top platforms like Meta (earlier Facebook) and Instagram, B2C brands are setting up social commerce stores for direct selling and plan to spend big on ad campaigning to reach targeted demographics.

In 2022, ad spending on social will cross the $173 million mark, and the share of video ad spending will increase by a whopping 20.1%.

Image Source: eMarketer

Which means …

Unless you make paid social ads a core part of your strategy, it will fail to drive sales.

Read this article to learn the basics of paid social media and how to run successful ad campaigns. By the end, you will understand the differences between paid social and search and what factors you need to consider when estimating the cost of a social media campaign.

But before that, here are the key takeaways:

  • Any content under the “promoted” or “sponsored” tag is paid ads on social networking platforms like Facebook, Instagram, Twitter, and LinkedIn.
  • Brands can choose different ad formats as per budget and business goals. Most social channels offer image ads, carousel ads, product ads, collection ads, interactive ads, lead form ads, video ads, and text ads.
  • The major difference between paid social and paid search relates to ad format. While the former has several options to hook user interest, paid search mainly includes keyword-focused text ads to match search intent on Google.
  • There’s no right time to start with paid social ads. But great organic visibility and social media following are a good place to start for sizing up the potential returns from paid social.

    The boosted visibility from ads will not yield much if users don’t trust your brand via organic social media marketing.

  • Craft a solid social media strategy to ace ad campaigns. Pick the right channel, ad format, audience, and metrics to measure the impact of paid efforts.

    Begin with competitive research and find the correct positioning to ensure your ads resonate with the audience.

Optimize social media strategy with Office Beacon

What are paid social ads

Paid social ads are any content assets lying under the “promoted” or “sponsored” tag on social networks. They target a specific sub-audience and do not depend on dynamic algorithms for reach.

Instead, the money put into ad campaigns determines their views, traffic, and engagement. The three well-known types are pay-per-click advertising, branded, and influencer-generated content.

Paid social includes many display ads (more on it below) that have varying features and serve different goals. You can use them as stand-alone or in combination to achieve business targets. They offer plenty of options for ad format, budget, and audience demographics.

This makes them a must-try for brands to fuel their inbound marketing efforts.

Paid search includes keyword-focused text ads that match users’ queries on search engines. Though paid search has a better conversion rate than paid social, it doesn’t have many options to create laser-sharp ads matching netizens’ interests.

You need to combine the power of both to maximize the chances of business growth in the digital world.

Types of social media ads

Social networking platforms let brands pick an ad format depending on budget and the action they are trying to drive. To name a few, you can choose an ad format for boosting product sales, offering an immersive experience to users, and generating leads.

Ultimately, the key to running a successful paid campaign is knowing your options and how they serve different business goals.

Some popular ones include:

  • Image ads: They perform best for driving site traffic. Image ads are easy to make and can include links to specific pages on your website.

    Visual-focused channels like Facebook and Instagram are the best bets for distributing them since the users actively engage with visual content.

  • Carousel ads: They let you tell a fuller (and far richer!) story about your brand. Most ad formats allow you to pick anywhere between 5-10 images or videos within a single carousel, each with its specific CTA and individual link.

    With platforms like Facebook, you can also optimize the order of the carousel images, depending on each card’s performance.

  • Product ads: They are great when you want to display multiple products or want to retarget customers dynamically. The top-performing product ads have high-quality images and little to no text.

    Instagram offers the option to tag multiple products directly in posts to help people easily find and engage with your products.

  • Collection ads: They offer an immersive and visual-rich experience to the users. A subset of product ads, collection ads let people window shop in a virtual storefront. They usually have a big image (or video) banner with a row of four product images.

    When users click on a collection ad, it offers a fast-loading visual treat and lets them learn more about the product without leaving the channel.

  • Interactive ads: They draw in users, encouraging them to interact with the content. They are experimental and push people to take actions like tilting a photo by 360°, replying to a question, or answering a poll.

    This interaction helps cement a stronger relationship between brands and their customers.

    Instant Experience, Messenger Ads, Stories Ads, and Conversational Ads are different types of interactive ads.

  • Lead form ads: Also called ‘lead ads’ or ‘lead generation ads,’ they let you build a list of prospects for newsletters, event registrations, and follow-up services.

    Lead form ads work best when you provide useful content to people in the form of an eBook or resourceful guide.

    They easily integrate with modern-day MarTech like CRMs, messengers, and InMail services.

  • Video ads: They are the topmost assets for hooking interest on social. Video ads perform well on almost every social networking site, including Facebook, Instagram, and LinkedIn.

    They maximize views, reach, and other engagement metrics to offer capital real estate on users’ screens.

    You can run these ads in different formats like video story ads, video carousel ads, interactive video ads, and unskippable and bumper video ads.

  • Text ads: Although they don’t get as much traction, text ads are a pocket-friendly option for businesses just getting started with paid social ads. You can either ‘boost,’ ‘promote,’ or ‘sponsor’ any text-only post on social channels to increase its reach.

    The best-performing text ads are short, targeted, and relevant to users’ pain points.

How much does it cost to run paid social ads

Research studies on the cost of a social media campaign peg it anywhere between $4000 to $7000 per month, with prices going upwards of $20,000 in some cases. But it can vary wildly based on business size and goals.

As you plan the budget for your social media campaign, think about:

  • The scope of operations: Consider the kinds of content assets you will create, how you will socially engage with your target audience, and measure the performance of ads.

    For example, sharing videos and webinar recordings to drive sign-ups for product demos will cost much more than sharing infographics and online games to boost website traffic.

  • The scale of the campaign: Do you plan to run ads on one platform, or would it be a cross-channel effort on all major social networks like Facebook, Twitter, and LinkedIn?

    Consider these questions alongside the amount of content you will need to create for each and if you will use Google Adwords to solidify your efforts with paid search.

  • Internal costs: Not factoring in fees for a project manager overseeing the execution of your strategy or social media management tools can lead you to underestimate the cost of a campaign.

    The dollars you spend on creating content assets for social media (or hiring virtual assistants who do) are as important as the money paid to social channels directly.

  • Paid metrics: You pay only for work that goes into creating content in organic social marketing. But with paid ads, metrics like cost-per-click (CPC), cost-per-thousand impressions (CPM), cost-per-view (CPV), and cost-per-action (CPA) determine the cost of a social media to a great extent.

When to start with paid social ads

Any marketer worth their salt knows that a combo of organic posts and paid social ads are the best way to win at social media marketing. Unless you leverage the power of organic social to establish a solid brand presence first, your ads will fail to hit the bull’s eye.

So, long story short, there’s no right time for running ad campaigns.

But before you join the races on paid social, ask yourself the following questions. The more yeses there are, the higher the chances of your ads yielding the desired results:

  • Is there great organic visibility to signal the authenticity of my brand?
  • Do I have a considerable social following to engage and win traction with my existing followers with paid content?
  • Can I allocate an appropriate budget to campaigns for the best returns?

Ultimately, the decision to run ads should rest on various factors, including your industry, business goals, creatives, cost-per-click, and the time for running a campaign.

Do not run ads without a concrete plan and tie them with the bigger revenue picture to fully benefit from the targeting and quick visibility that paid social offers.

How to run a successful paid social media campaign

A foolproof strategy is what a successful ad campaign rests on. As you get ready to try paid social ads, make sure to:

1. Choose the right platform

The Sprout Social Index, Edition XV: Empower & Elevate report echoes that the reach of a channel should be the topmost factor determining whether to target it or not. The fact holds true for both organic posts and paid ads.

Globally, more than half of marketers take it into account when deciding the platform for their social media marketing efforts.

Start where you have an established audience and do not run the same ad campaigns on different platforms.

2. Set goals

Clarity on the goals for ad campaigns will help you pick the right metrics for tracking performance. Is it brand awareness or more product demo sign-ups or sales? Choose the desired results from your paid ads and build a campaign around them with the right creatives.

All modern ad platforms host the right features and options to support a specific brand goal and measure KPIs.

3. Research competitors

Sit down with competing paid social ads and notice their wins and losses. Do not limit yourself to content posted by big brands. Instead, actively seek out ad campaigns run by businesses of comparable sizes to see how their creatives talk to customers.

You can either find businesses on Meta Ad Library or take time to browse social media platforms for yourself.

Image Source: Meta

4. Find right positioning

Ad platforms make it easier for beginners to set up campaigns by offering step-by-step tutorials. They let you touch base with call-to-action phrases, marketing messaging, target audience, and demographics.

Familiarize yourself with these aspects and finetune the details when running your first ads. It will help in strengthening the campaign and ensuring it hits a chord.

5. Track performance

Paid social ads can burn a hole in your pocket if there are no checks in place determining their value for business goals. Use a social media management platform like Hootsuite or Sprout Social to check whether your ads are working.

These tools go beyond engagement metrics and clicks to offer insights that help clarify:

  • Whether paid social ads work better than organic content
  • If the paid campaigns drove ROI
  • How to optimize future campaigns

Next, let us look at different platforms for running advertising campaigns.

Get most of your paid social media campaigns

Channels for paid social media strategy

Every social media platform has unique features that set it apart from others. Like I said before, paid ads on different channels will differ based on the campaign and target audience.

But the three essential components of a highly converting ad that each channel should offer are visuals, space for ad copy, and easy access to lead capture forms.

Meta, LinkedIn, Instagram, and Twitter are four major ad platforms for most businesses. Here’s how you can get started on each one.

1. Meta

Meta Targeted Ads is the most robust ad platform that allows you to narrow your audience to a handful of people depending on demographics, interests, location, behavior, and connections.

Though not necessarily helpful for big companies, it makes all the difference for small businesses that are often short on resources.

To set up a Meta ad, visit your Business Manager account and follow these steps in the Ad Manager:

  • Pick an objective for creating a sponsored post like “send people to website” and give a name to your campaign.
  • Select a group for targeting by choosing from either of the three options: Core Audiences, Custom Audiences, and Lookalike Audiences.
  • Choose the placement for Meta to display your ad at the place most likely to reach the target audience.
  • Set a budget by selecting “Daily” if you want the campaign to be continuous or run for a specific number of days. Alternatively, pick the “Lifetime” budget option, which lets you determine the ad spend over a given period.

    The advanced “Ad Scheduling” option goes a step further to let you choose specific hours and days of the week.

  • Select an ad format for your campaign. While the single image option is self-explanatory, the carousel allows you to pick up to five images or videos to show multiple products, features, step-by-step guides, and brand information.
  • Upload the media and ensure the images do not exceed 1200 x 68 pixels. The ad copy should not cover more than 20% of the image and must include details related to your business, including social profiles and the website.
  • Finish the process by previewing the ad and placing your order.

Let us take an example. Consider this Facebook ad by Harvard Business School Online. It’s a perfect blend of creative and copy, persuading the users to hit the “Learn More” tab at the bottom of the ad.

There’s no doubt about the action it wants users to take and makes it easier for them to convert on the spot.

Image Source: Facebook

2. LinkedIn

LinkedIn has an active user base of 830 million, with thousands of decision-makers, thought leaders, and hiring managers. If that wasn’t enough to prioritize LinkedIn as an ad platform for B2B firms, 4 out of 5 LinkedIn members drive business decisions and have 2x times the buying power of the average web audience.

That easily makes it the most popular ad platform for lead generation. You can set up an ad campaign on LinkedIn by following these steps in Campaign Manager:

  • Select the company account and choose “Sponsored Content” to ensure your ad reaches the members right in their feed.
  • Enter the campaign name and pick the option to create new sponsored content.
  • Add the post text that includes a link to your website and upload an image with 1200 x 67 pixels. Remember to maintain a title safe space of 1000 x 586 to ensure it’s not cropped off.
  • Choose your target audience and set the budget by selecting between CPM and CPC. While the former ensures more visibility, CPC has an automatic bid rate set by LinkedIn to reach most members.

    Fix your “Daily” budget and plan the ad schedule.

  • Last, save your payment details, review the order, and launch.

Take a look at this LinkedIn video ad by Taj Hotels.

 

Source: Linkedin

It works for a couple of reasons. For one, it takes a women-first approach and instantly draws in the users to the vivid interiors of Taj Hotels. It keeps them hooked and makes most of the available space by combining the right mix of captions, copy, and headlines.

3. Instagram

It’s the go-to ad platform for companies in the B2C space. Instagram has 1.16 billion accounts, and 84% of users find new products through social media advertising.

To run ad campaigns on this platform, sign up for a business profile and set up an eCommerce store on the app.

Because Instagram belongs to Facebook, your ads run on both channels and can be easily managed together from one center.

In the Instagram Ad Manager, follow these steps:

  • Choose the objective for creating a sponsored post and give a name to your campaign.
  • Select the target audience and pick placement. By default, Meta recommends “Automatic” placement. But if you wish to advertise on Instagram alone, deselect everything else and manually choose your placement.
  • Pick a budget option and choose an ad format.
  • Upload media, and add copy and a CTA button to the ad for people to easily find your store on the app or visit the website.
  • Preview the ad and finish the process by placing your order.

Image Source: Instagram

Like its ad on Facebook, Harvard Business School Online does a great job on Instagram. Notice how keeping with the nature of the platform, the ad is all creative and hardly includes any written text?

The design is intuitive and contains one simple CTA – making it easy for users to access the required information.

4. Twitter

Twitter has 192 million monetizable daily users, meaning those many people can see your ads daily. That might not be much compared to giants like Facebook and Instagram, but it’s steadily rising the ladder.

The best thing about Twitter ads is that they do not stand out as promoted content and seamlessly blend into the users’ feeds.

With mixed opinions about where advertisements will stand after the takeover by Elon Musk, it’s still a good idea to consider ad campaigning on the platform to reach new people.

Here’s how you can get started with paid social ads on Twitter:

  • Create a new campaign and select an aim for creating promoted content like driving website traffic or conversions.
  • Pick a name for your campaign and fix an ad schedule for the time you want it to be active. The options vary between running it immediately or during a specified period.
  • Add the main site domain and choose a category to describe your website.
  • Select target audience. While Twitter offers similar options to other platforms for pointed advertising, it has one unique option called “Tailored Audience.” It is a curated list of people you want to target through promoted tweets, such as website visitors.
  • Set a budget by choosing between a daily and total limit.
  • Create tweet text, add a headline, and upload an image with 800 x 320 pixels dimensions.
  • Finally, include the website URL to serve as the final destination for users after they click, and publish your tweet.

Take this promoted tweet by Taylor Nieman. It’s a perfect example to wrap up the discussion on Twitter ads. What makes it stand out and highly converting is the harmonious blend of an enticing visual design, laser-sharped copy, and URL for the users to check out Toucan’s website.

It’s neat and resonates with the audience.

Image Source: Twitter

Let us take a few FAQs before wrapping up this post.

Frequently asked questions

1. What are the cons of paid social advertising?

The benefits of paid social far outweigh the cons. Regardless, it helps to remain on top of the challenges posed by ad campaigning to devise an optimal paid strategy. As I mentioned before, ads need the backing of organic content to help users see the legitimacy of your brand.

Unless there’s enough organic presence, the quick visibility offered by paid ads will not amount to any tangible results.

What compounds it further is the competition. Social media is highly competitive, where countless brands are constantly vying to capture user attention.

This makes social a densely cluttered space, leading people to either ignore the ads entirely or get frustrated with the number on their feeds.

A strategy that combines the wins of organic and paid social is the way out of the situation.

2. What is the best way to optimize paid social with a small budget?

Budgetary limits are an opportunity to sharpen the ad campaign and test it with a smaller audience before going all in. Do not target a broad user base when working with a small budget and set easy goals like traffic (instead of conversions) to judge the performance of your ads.

Final thoughts

Paid social ads let brands get in front of their target audience and score quick wins. But setting them up and figuring out best practices for each social platform can be challenging for business owners who already juggle too many tasks. Contact us to pair a top-notch marketing virtual assistant with you to help with that (and much more!), and ace paid social.

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