The Office Beacon Advantage: Join a 20 Year Legacy
- September 12, 2022
- 4.5 min read
- By Shapnila Nath
TABLE OF CONTENTS
Running your business can be rewarding, but it’s no walk in the park. You constantly struggle between driving growth and ticking off administrative chores. You burn the candle at both ends only to realize that your to-do list gets longer while the bottom line suffers.
Office Beacon was founded to solve this classic conundrum. In the past 20 years, we have helped more than 4000 clients scale their businesses by managing remote staffing needs and streamlining operations. Our virtual assistant services have proved to be a fundamental element of success!
The Office Beacon legacy
‘Remote work’ became the new corporate buzzword only after the onset of Covid-19. However, Office Beacon has been delivering remote staffing expertise to a multitude of industries long before teleconferencing became popular.
We specialize in offering competent virtual assistants (VAs) who take care of your back-office tasks. We have helped thousands of clients manage administrative/operational chores and increase business agility at a fraction of the cost of hiring full-time employees. Whether you are looking for a software developer, a graphic designer, or an accountant, no job description is off limits for Office Beacon.
The Office Beacon Advantage: What makes us different
You will find numerous businesses offering staffing solutions. But what makes us stand out is the Office Beacon Advantage- the epitome of simplicity and excellence that our virtual assistant services offer. Our rich history of delivering outstanding managed services has helped us stand apart from the clutter and become a trusted remote outsourcing partner to our clients.
1. 20 Years of experience and expertise
For the past 20 years, we have spearheaded the outsourcing of full-time staff and helped companies scale their business. With thousands of employees providing 150 plus operational support services and millions of client hours under our belt, Office Beacon has secured the position of the best remote staffing solutions provider in the US.
2. Global infrastructure
We are a US-based company with offices in Canada, India, the Philippines, Uruguay, and Australia. With delivery centers across multiple locations, we can ensure complete redundancy 24*7. Additionally, our global presence allows us to deliver service across various time zones (EST to PST) to suit your business hours.
3. State-of-the-art offices
Although remote, assistants at Office Beacon are not working out of their homes but from office premises. All office locations are secured with guards and mandate biometric identity verification for all entries. We provide our VAs with superior equipment and technology to deliver seamless service.
4. On-site support for quality performance
Outsourcing to Office Beacon removes additional hurdles to monitoring employee performance. All remote employees undergo mandatory initial training for 2-4 weeks, and only then do they go live. This helps them meet the required productivity, reconciliation, and quality trackers. Our team leads will monitor your remote assistants’ performance by setting KPI expectations and send you bi-weekly performance reports.
5. Bilingual customer care services
Due to the increasing demand for bilingual (English and Spanish) customer support, Office Beacon launched its brand new location in Uruguay this year. So when you choose Office Beacon, you get access to bilingual virtual assistants skilled in Customer service and support, Order management, Administrative (back-office) tasks, Inside sales, Marketing, and Translation services. This assumes significance especially if you are a global brand and you require virtual assistants in sales.
6. Complementary software support
Your monthly contract covers complementary software in addition to your remote assistant’s training and working charges. This eliminates any additional costs incurred in texting, video conferencing, data archiving, using project management tools, etc.
7. Data Protection and Confidentiality
Office Beacon ensures complete data protection and confidentiality by-
- Partnering with Ernst and Young for auditing security protocols and following data protection practices.
- Ensuring any client works produced by employees fully comply with global licensing standards.
- Connecting with client systems via secure VPN and OTP. Office Beacon’s remote assistant management tool that holds client chats and files is end-to-end encrypted for your foolproof security.
- Mandating virtual assistants to sign non-disclosure agreements (N.D.A) covering every data file they work on. This offers protection against intellectual property rights (IPR) and client data misappropriation.
- Employing labor attorneys across all operational countries to adhere to every regional employment regulation.
- Including a $1 million Errors & Omissions insurance policy. Office Beacon is a US-based company with international subsidiaries and does not involve third parties.
Outsource your staffing needs to Office Beacon
Looking to slash your overhead costs and eliminate HR headaches? Planning to hire this season but worried about space constraints? Well, look no further!
Over the years, Office Beacon has built expertise around liberating you from the time-sinkers, so you can focus on what matters most, i.e., business growth. We take your BPO job description and match you with virtual assistants who are subject matter experts and will be dedicated full-time to your company. We only offer customized packages because we understand that no two operations are alike.
So, whatever your staffing needs, “We Can Do That”! Hire a virtual assistant today and reap benefits!