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Outbound Call Center Specialist

For over two decades, Office Beacon has been the #1 virtual assistant provider for executives. We provide:
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Outsource Your Tasks to an Outbound Specialist

Outbound strategies not working out? Our virtual assistants can help you maximize your outbound sales efforts.

Outbound Collection Services

Our outbound specialists manage all activities related to collecting your debts in a timely manner.

  • Dispute Management
  • Early/Late Stage Debt Collection
  • Customer Tracking & Data Validation

Customer Survey

Our outbound specialists conduct customer pulse surveys to gauge their attitude towards your products/services.

  • Measuring Client Satisfaction
  • Performing Market Research
  • Investigating Customers’ Motivations

Telemarketing

Office Beacon’s representatives focus on building rapport and promoting your products/services on customer calls.

  • Answering Calls
  • Handling Customer Issues
  • Scheduling Appointments
  • Measuring KPIs
  • Contacting Existing & Potential Customers

Lead Generation

Office Beacon’s outbound specialists help you gain more web traffic and turn web visits into sales with tailored marketing strategies.

  • Making Outgoing Calls
  • Researching, Tracking, Maintaining and Updating Leads
  • Contacting Prospects to Qualify Leads
  • Researching and Maintaining Lead Generation Database

Information Verification

Our executives offer in-depth data verification. They maintain accuracy, completeness, and consistency in your customer data.

  • Insurance Verification
  • Third-Party Verification
  • Employee Verification
  • Customer Data Verification

Tele Sales Support

Our specialists use sales intelligence to devise strategic pitches. They help you get sales-ready customers and improve the closure ratio.

  • Answering Customers’ Concerns
  • Generating Sales from Potential Customers
  • Meeting Sales Quotas

Appointment Scheduling

Boost productivity and enhance customer satisfaction with our dedicated appointment scheduling services.

  • Organizing Workflow
  • Scheduling Meetings
  • Scheduling Appointments - Service of Sales call
  • Scheduling Reminders
  • Managing Calendar

B2B and B2C Cold Calling Support

Be it a business or a consumer, our experienced reps leave the best first impressions and build credibility on cold calls.

  • Inbound Sales Support
  • Sales Follow Ups
  • Executing B2B/B2C Lead Generation Campaigns
  • Lead Nurturing
  • Executing B2B/B2C Lead Generation Campaigns

Effective Product/ Service Promotion

Office Beacon’s reps utilize unmatched promotional tools to expand your market reach and increase your loyal clientele.

  • Researching Business Processes
  • Identifying Customer Interests
  • Offering Attractive Promotional Tools
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Office Beacon’s Call Center Specialist Service Guide

Learn how Office Beacon’s virtual assistants deliver unmatched customer service.
What this guide offers:
  • A peek into our technical deployment framework
  • Our omnichannel call center tools
  • What makes us different
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Why Choose an Office Beacon Outbound Specialist?

Office Beacon Inbound Specialist

  • No hassles related to onboarding or training.
  • Pay only for projects/hours worked, with no employee benefits.
  • Readily available backup resources at no additional cost.
  • Complete data privacy through EY audits.

In-House Employee

  • Additional resources needed for employee onboarding, and training.
  • Regardless of workload, manage long-term payments and employee benefits.
  • Scope of financial loss due to resource crunch and high turnover period.
  • Managing security is very expensive.

Why Office Beacon’s Outbound Specialist?

01.

Multilingual Call Center Reps

Our specialists are fluent in English, Spanish, Filipino, Mandarin, and Latin, which gives you a competitive edge.

02.

Reduced Staffing Costs

Avoid spending hefty amounts on in-house agents. We have decades of experience sourcing talented reps at an affordable price.

03.

24*7 Omnichannel Service

Our call center reps interact with customers via phone, email, and social media to ensure an immediate response.

04.

Complementary Premium Software

Our call center services come with free software that includes cloud-based platforms, VoIP, email, and webchat.
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How We Work

Analyze

We analyze your business goals and identify your staffing and software needs.

Source

We source the perfect virtual assistant/s who can meet your specific requirements.

Train and Monitor

Our team lead sets KPI expectations, trains and monitors your staff, and oversees your project.

Provide Reports

We share weekly quality reports and bi-weekly feedback emails on your staff’s progress.
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Other Call Center Specialists

Inbound

Inbound Specialist

Our inbound specialists are trained to provide best-in-class solutions like customer support, help desk, inquiry handling, and more.

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BackOffice_support

Back Office Specialist

Grow your company’s bottom line with a host of back office services like appointment setting, billing and payment, and business support services.
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Answersing_services

Answering Specialist

Get your hands on our multilingual answering specialists, who work round the clock to address all your customer queries on time.
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Virtual Staffing We Provide

Office Beacon has been sourcing talented virtual assistants for its clients since 2001. We strive to help business owners lighten their operational workload so they can focus on scaling their businesses.
No job role is off-limits for us. Reach out to hire specialists like engineering estimators, medical billers, legal assistants, etc. Learn More
Build stronger sales pipelines with Office Beacon. Outsource prospect appointment setters, sales support reps, and call center specialists. Learn More
Our marketing experts streamline all your online marketing needs. Office Beacon SEO assistants help your technical leads with PPC management, SEO fixes, etc. Learn More
Hire our app developers to build your apps from concept to implementation. Office Beacon’s website developers help create websites that meet your technical and design needs. Learn More
Simplify your operations with Office Beacon. Outsource inventory management experts, order management specialists, graphic designers, and more. Learn More
Invest in premium graphics design experts for your print or digital publishing projects. We follow your branding guidelines to the tee and ensure to use the right font and optimize your images. Learn More
Office Beacon’s finance professionals create reports, process invoices, monitor cash flows, and manage and configure accounting software. They also handle various other clerical tasks. Learn More

Why Office Beacon?

Rapid recruitment process
Weekly performance reporting
Absolute data protection
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Take a Listen to Our Customers

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Office Beacon provides the full spectrum of services.  As I think about our growth, that partnership has been a very important part of it. Our industry is complex, and our ability to grow quickly is depending on partners like Office Beacon.

David Nicholson

CEO, Polyconcept North America

Melody Collet

VP Of Technology, Comda

Office Beacon has had an immediate and positive impact on our bottom line.  Being up in Seattle, it’s difficult to find the resources you need when you need it.   With Office Beacon we found a group of great employees who could work for us right away and at a very cost effective rate.

Mitch Mounger

CEO, Sunrise Identity
(A Halo Branded Solutions Company)

Paul Bellantone

President, PPAI

[vc_row][vc_column][vc_column_text]Office Beacon has been very integral to the success of our company and allowing us to grow.  Because it’s been such a positive experience for us, I don’t want to recommend them to our competition, but I have in the past and definitely will in the future.[/vc_column_text][/vc_column][/vc_row]

Devin Piscitelli

President, AAkron Line

Bill Korowitz

CEO, The Magnet Group

Since we’ve worked with Office Beacon, we’ve grown our revenues by over 10% year after year on a global basis, we’ve grown our earnings by more than 10% as well and frankly, our business is exploding which would not have been possible without the Office Beacon partnership.

David Thompson

CEO, National Pen
(A VistaPrint Company)

Chris Jackson

VP of Supply Chain, SpinMaster

Office Beacon has definitely helped us to grow.  Instead of us doing our own processes, Office Beacon does that work for us so that we can focus our attention on sales and marketing. We are a mid-sized company with limited resources, so it’s better to put our resources into building the business than the infrastructure that Office Beacon provides.

Eddie Blau

CEO & President, Innovation Line

Wendy Barlin, CPA

CEO, Barlin & Associates

Office Beacon's remote staff work with engineering companies to significantly improve their bottom lines, gain access to technical staff and ramp up operations. With our business growing exponentially, Office Beacon is a key partner to help us deal with the overflow seamlessly and on a low budget.

Sean Taba

CEO at Best Contracting

Riad Nizam

President, Master Electronics

Office Beacon has really enabled us to grow faster by hiring double the talent for a single local resource cost and having multiple eyes for that solution has made us grow faster due to the increased quality and faster turn times. I foresee our relationship with OfficeBeacon the last thing a very long time and I would definitely recommend them to any health care organization...

Abid Sattani

Elite Health Services

R.J. Radobenko

President at Global Roofing Group

We saw Office Beacon as a potential solution Expert. We’ve been working with Office Beacon for a number of years now. We get a dedicated person on our business and that works incredibly well. But the really great thing is that they are dedicated to us.

Simon Kaye

Jaguar Freight

Outbound Call Center Staffing FAQs

An outbound call center calls to prospective customers on behalf of a business or client. They focus on telemarketing, lead generation, sales, fundraising, etc.
Both inbound and outbound call centers offer their advantages. An inbound call center addresses all queries initiated by the clients. While outbound call centers make outgoing calls, which is more profitable as it helps increase sales and build customer loyalty.
Our Customers Say Excellent...
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