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Inbound Call
Center Specialist

For over two decades, Office Beacon has been the #1 virtual assistant provider for executives. We provide:
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Outsource Your Tasks to an Inbound Specialist

Are you inundated with consumer inquiries? Our inbound specialists oversee all your incoming queries and enhance customer experience.

Customer Support

Customer questions and complaints can be promptly answered when you outsource them to us.

  • Conflict Resolution
  • Answer Phone Calls
  • Respond To Customer Concerns

Help Desk

We help you reduce customer wait times. Our experts ensure prompt resolution for your customers.

  • Technical Support
  • Identify Problems
  • Research Answers

Inquiry Handling

Customer inquiries can be overwhelming. Our experts handle customer queries and address concerns 24*7.

  • Manage Customer Inquiries
  • Answer Customer Inquiries
  • Email Management
  • Order Processing
  • Multi-Language Customer Support

Toll-Free Services

Toll-free numbers can make you more accessible to customers. It also gives your company global accreditation.

  • Customer Query Support
  • Sales Support
  • Appointment Setting
  • Lead Generation
  • Order Taking
  • Post Sales Customer Support

Product Information Requests

Our professionals can handle any type of product information request and help you outshine competitors.

  • Product-Related Inquiries

Technical Support

Office Beacon’s technical support staff ensures you resolve all technical queries accurately and on time.

  • Troubleshooting Technical Issues
  • Resolving Network Issues
  • Providing Technical Support to Clients

Chatbot Based Solutions

Office Beacon's chatbot support enhances your customer engagement whilst saving time and resources.

  • Telegram Development Service
  • Chatbot Facebook Messenger Integration
  • Slack Bot Development Service
  • Microsoft BOT Development Service

Email and Social Media Support

We offer end-to-end multi-channel support. Our agents are adept at resolving customer issues through email and social media.

  • Building Email Lists
  • Lead Generation
  • Creating & Optimizing Emails for Conversions and Sales
  • Building & Executing Social Media Strategy
  • Creating Editorial Calendars

Quality Monitoring Services

We specialize in sourcing experienced call center reps. Each call is quality-checked to ensure that we meet premium quality standards.

  • Identifying Customer Concerns
  • Optimizing the Performance
  • Capturing Data for Customer Satisfaction

Inbound Sales Service

Our inbound sales reps help you throughout the sales cycle. They handle strategy, enablement, CRM, sales coaching, and more.

  • Making Sales Calls
  • Answering Customers’ Queries
  • Resolving Customer Concerns

Upselling & Crosselling Services

Our reps can persuade your clients to upgrade to a premium category. They also educate your customers about other relevant offerings.

  • Analyzing Customer Data and Metrics
  • Developing Upselling/Crosselling Campaigns
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Office Beacon’s Call Center Staffing Guide

Learn how Office Beacon’s virtual assistants deliver unmatched customer service. What this guide offers:

  • A peek into our technical deployment framework
  • Our omnichannel call center tools
  • What makes us different
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Why Choose an Office Beacon Inbound Specialist?

Office Beacon Inbound Specialist

  • No hassles related to onboarding or training.
  • Pay simply for projects/hours worked, with no employee benefits.
  • Readily available backup resources at no additional cost.
  • Complete data privacy and security through EY audits, enforceable NDAs, etc.

In-House Employee

  • Additional resources needed for employee onboarding, and training.
  • Regardless of workload, manage long-term payments and employee benefits.
  • Scope of financial loss due to resource crunch and high turnover period.
  • Exorbitant amounts spent on managing security threats.

Why Office Beacon’s Executive Virtual Assistant?

01.

Efficiently Managed High Call Volumes

Office Beacon’s agents have vast expertise in managing peak call hours and resolving customer queries.

02.

Multilingual Call Center Reps

Our specialists are fluent in English, Spanish, Filipino, Mandarin, and Latin, which gives you a competitive edge.

03.

24*7 Omnichannel Service

Office Beacon’s call center reps interact with customers via phone, email, and social media to ensure an immediate response.

04.

Complementary Premium Software

Our call center services come with free software that includes cloud-based platforms, VoIP, email, and webchat.
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How We Work

Analyze

We analyze your business goals and identify your staffing and software needs.

Source

We source the perfect virtual assistant/s who can meet your specific requirements.

Train and Monitor

Our team lead sets KPI expectations, trains and monitors your staff, and oversees your project.

Provide Reports

We share weekly quality reports and bi-weekly feedback emails on your staff’s progress.
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Other Call Center Specialists

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Outbound Specialist

Our outbound specialists are trained to provide best-in-class solutions like collection services, appointment scheduling, lead generation, and more.
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Back Office Specialist

Grow your company’s bottom line with a host of back office services like appointment setting, billing and payment, and business support services.
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Answering Specialist

Get your hands on our multilingual answering specialists, who work round the clock to address all your customer queries on time.
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Virtual Staffing We Provide

Office Beacon has been sourcing talented virtual assistants for its clients since 2001. We strive to help business owners lighten their operational workload so they can focus on scaling their businesses.
No job role is off-limits for us. Reach out to hire specialists like engineering estimators, medical billers, legal assistants, etc. Learn More
Build stronger sales pipelines with Office Beacon. Outsource prospect appointment setters, sales support reps, and call center specialists. Learn More
Our marketing experts streamline all your online marketing needs. Office Beacon SEO assistants help your technical leads with PPC management, SEO fixes, etc. Learn More
Hire our app developers to build your apps from concept to implementation. Office Beacon’s website developers help create websites that meet your technical and design needs. Learn More
Simplify your operations with Office Beacon. Outsource inventory management experts, order management specialists, graphic designers, and more. Learn More
Invest in premium graphics design experts for your print or digital publishing projects. We follow your branding guidelines to the tee and ensure to use the right font and optimize your images. Learn More
Office Beacon’s finance professionals create reports, process invoices, monitor cash flows, and manage and configure accounting software. They also handle various other clerical tasks. Learn More

Why Office Beacon?

Rapid recruitment process
Weekly performance reporting
Absolute data protection
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Take a Listen to Our Customers

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Office Beacon provides the full spectrum of services.  As I think about our growth, that partnership has been a very important part of it. Our industry is complex, and our ability to grow quickly is depending on partners like Office Beacon.

David Nicholson

CEO, Polyconcept North America

Melody Collet

VP Of Technology, Comda

Office Beacon has had an immediate and positive impact on our bottom line.  Being up in Seattle, it’s difficult to find the resources you need when you need it.   With Office Beacon we found a group of great employees who could work for us right away and at a very cost effective rate.

Mitch Mounger

CEO, Sunrise Identity
(A Halo Branded Solutions Company)

Paul Bellantone

President, PPAI

[vc_row][vc_column][vc_column_text]Office Beacon has been very integral to the success of our company and allowing us to grow.  Because it’s been such a positive experience for us, I don’t want to recommend them to our competition, but I have in the past and definitely will in the future.[/vc_column_text][/vc_column][/vc_row]

Devin Piscitelli

President, AAkron Line

Bill Korowitz

CEO, The Magnet Group

Since we’ve worked with Office Beacon, we’ve grown our revenues by over 10% year after year on a global basis, we’ve grown our earnings by more than 10% as well and frankly, our business is exploding which would not have been possible without the Office Beacon partnership.

David Thompson

CEO, National Pen
(A VistaPrint Company)

Chris Jackson

VP of Supply Chain, SpinMaster

Office Beacon has definitely helped us to grow.  Instead of us doing our own processes, Office Beacon does that work for us so that we can focus our attention on sales and marketing. We are a mid-sized company with limited resources, so it’s better to put our resources into building the business than the infrastructure that Office Beacon provides.

Eddie Blau

CEO & President, Innovation Line

Wendy Barlin, CPA

CEO, Barlin & Associates

Office Beacon's remote staff work with engineering companies to significantly improve their bottom lines, gain access to technical staff and ramp up operations. With our business growing exponentially, Office Beacon is a key partner to help us deal with the overflow seamlessly and on a low budget.

Sean Taba

CEO at Best Contracting

Riad Nizam

President, Master Electronics

Office Beacon has really enabled us to grow faster by hiring double the talent for a single local resource cost and having multiple eyes for that solution has made us grow faster due to the increased quality and faster turn times. I foresee our relationship with OfficeBeacon the last thing a very long time and I would definitely recommend them to any health care organization...

Abid Sattani

Elite Health Services

R.J. Radobenko

President at Global Roofing Group

We saw Office Beacon as a potential solution Expert. We’ve been working with Office Beacon for a number of years now. We get a dedicated person on our business and that works incredibly well. But the really great thing is that they are dedicated to us.

Simon Kaye

Jaguar Freight

Inbound Call Center Staffing FAQs

An inbound call center like Office Beacon handles all incoming customer queries. Our dedicated inbound customer service reps monitor and address all customer queries.
An inbound call center offers customer support, a help desk, and inquiry handling. They also provide call answering, toll-free services, technical support, and more.
In an inbound process, a customer initiates a call or a query. Hence inbound customer care reps only answer incoming calls or address incoming concerns. It does not involve any outbound services.
Our Customers Say Excellent...
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