Proud to announce our newest Delivery Center in South Africa.Why South Africa?

Call Center Services

  • Office Beacon has provided wordclass full-time remote staff offshore services for two decades
  • Our call center professionals are competent and highly qualified for your business operations covering general admin work to specialty functions
  • Premium grade software access, multi-lingual support and omnichannel support

Transform your Business by
outsourcing Call Center Services

    Challenges that Office Beacon
    Can Help You Overcome

    Management of call volumes

    Most growing companies face an unusual increase in call volumes, and outsourcing this department eases out the pressure and solves the problem

    Increased Costs

    Hiring in-house call center agents costs businesses millions of dollars every year

    24*7 hours support

    By offering 24*7 customer support, you stand a chance of retaining customers

    Communication breakdown

    Outsourcing call center services to Office Beacon gives you access to agents who can speak different languages like Mandarin, Latin, Spanish, and English fluently

    Our Portfolio of Call Center Services

    Inbound Services
    Outbound Services
    Back office Support

    Exceed your Customer's Expectations
    Our Array of Call Center Services

    Inbound Solutions

    Having an inbound call center service team will provide sales representatives with necessary support. Ensure superb customer communication with 24/7 inbound call center services from Office Beacon.

    Outbound Solutions

    Our professionals will handle all of your outbound support, thereby boosting your sales and customer retention. Outbound support by Office Beacon can improve your sales numbers by spreading the word about your product.

    Some of the advantages of officebeacon

    Highly trained
    call center agents at an affordable price
    Your customers will get routed
    to the same call center agent every time they call
    Access to Omnichannel
    support that enables you to address customers’ requests faster
    Our call center agents
    work as backend team instead of an offshore team, giving you the benefit of having an open communication with them at any given time
    Access to the free latest technology
    that you can use to grow your business. This software includes cloud-based platforms, VoIP, email, and webchat

    What Our Customers Say

    Devin Piscitelli
    President, AAkron Line
    “Office Beacon has been very integral to the success of our company and allowing us to grow. Because it’s been such a positive experience for us, I don’t want to recommend them to our competition, but I have in the past and definitely will in the future.”
    Paul Bellantone
    Former President, PPAI
    “Office Beacon provides incredible value to our industry. They help us take the friction our of transactions, they help us become more seamless to our end buyers enabling our companies to provide better service and ultimately grow and become more profitable”
    David Nicholson
    CEO, Polyconcept North America
    “Office Beacon provides the full spectrum of services. As I think about our growth, that partnership has been a very important part of it. Our industry is complex, and our ability to grow quickly is depending on partners like Office Beacon.”
    Melody Collet
    VP of Technology, Comda
    “We’ve been working with Office Beacon since 2004. They were integrated at a time when we were migrating to a new ERP, we were also experiencing significant growth, and we were having a really difficult time moving our customer orders in a timely fashion. Office Beacon worked around the clock and helped us become tremendously more efficient.”
    Mitch Mounger
    CEO, Sunrise Identity(A Halo Branded Solutions Company)
    “Office Beacon has had an immediate and positive impact on our bottom line. Being up in Seattle, it’s difficult to find the resources you need when you need it. With Office Beacon we found a group of great employees who could work for us right away and at a very cost effective rate.”

    Want to know more about our Call Center Services?

    Choose Remote Staffing and Join Our Diverse Group of 4000+ Customers Today!


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