Call Center Services
- Office Beacon has provided wordclass full-time remote staff offshore services for two decades
- Our call center professionals are competent and highly qualified for your business operations covering general admin work to specialty functions
- Premium grade software access, multi-lingual support and omnichannel support
Transform your Business by
outsourcing Call Center Services
Challenges that Office Beacon
Can Help You Overcome
Management of call volumes
Most growing companies face an unusual increase in call volumes, and outsourcing this department eases out the pressure and solves the problem
Increased Costs
Hiring in-house call center agents costs businesses millions of dollars every year
24*7 hours support
By offering 24*7 customer support, you stand a chance of retaining customers
Communication breakdown
Outsourcing call center services to Office Beacon gives you access to agents who can speak different languages like Mandarin, Latin, Spanish, and English fluently
Our Portfolio of Call Center Services
Inbound Services
Outbound Services
Back office Support
Exceed your Customer's Expectations
Our Array of Call Center Services
Inbound Solutions
Having an inbound call center service team will provide sales representatives with necessary support. Ensure superb customer communication with 24/7 inbound call center services from Office Beacon.
Outbound Solutions
Our professionals will handle all of your outbound support, thereby boosting your sales and customer retention. Outbound support by Office Beacon can improve your sales numbers by spreading the word about your product.
Some of the advantages of officebeacon
Highly trained
call center agents at an affordable price
Your customers will get routed
to the same call center agent every time they call
Access to Omnichannel
support that enables you to address customers’ requests faster
Our call center agents
work as backend team instead of an offshore team, giving you the benefit of having an open communication with them at any given time
Access to the free latest technology
that you can use to grow your business. This software includes cloud-based platforms, VoIP, email, and webchat