Proud to announce our newest Delivery Center in South Africa.Why South Africa?

Inbound Call Center Specialist

For over 23 years, Office Beacon has been the #1 remote staffing provider for executives and their businesses globally. We offer:

  • World-class infrastructure, technology and security
  • 24/7 Dependable customer care
  • Trained virtual staff

40% Savings​

Stay super competitive and boost your bottom line.

Remote Staff

We’ll get to work quickly with trained and experienced Remote staff.

We Handle All
The HR

We manage your reps, so that you can focus on growing your business.

We Work

No matter when you need us, we will be there for you.

Outsource Your Tasks to an Inbound Specialist

Are you inundated with consumer inquiries? Our inbound specialists oversee all your incoming queries and enhance customer experience.

Customer Support

Customer questions and complaints can be promptly answered when you outsource them to us.

  • Conflict Resolution
  • Answer Phone Calls
  • Respond To Customer Concerns

Help Desk

We help you reduce customer wait times. Our experts ensure prompt resolution for your customers.

  • Technical Support
  • Identify Problems
  • Research Answers

Inquiry Handling

Customer inquiries can be overwhelming. Our experts handle customer queries and address concerns 24*7.

  • Manage Customer Inquiries
  • Answer Customer Inquiries
  • Email Management
  • Order Processing
  • Multi-Language Customer Support

Toll-Free Services

Toll-free numbers can make you more accessible to customers. It also gives your company global accreditation.

  • Customer Query Support
  • Sales Support
  • Email Management
  • Appointment Setting
  • Lead Generation
  • Order Taking
  • Post Sales Customer Support

Product Information Requests

Our professionals can handle any type of product information request and help you outshine competitors.

  • Product-Related Inquiries

Technical Support

Office Beacon’s technical support staff ensures you resolve all technical queries accurately and on time.

  • Troubleshooting Technical Issues
  • Resolving Network Issues
  • Providing Technical Support to Clients

Chatbot Based Solutions

Office Beacon’s chatbot support enhances your customer engagement whilst saving time and resources.

  • Telegram Development Service
  • Chatbot Facebook Messenger Integration
  • Slack Bot Development Service
  • Microsoft BOT Development Service

Email and Social Media Support

We offer end-to-end multi-channel support. Our agents are adept at resolving customer issues through email and social media.

  • Building Email Lists
  • Lead Generation
  • Creating & Optimizing Emails for Conversions and Sales
  • Building & Executing Social Media Strategy
  • Creating Editorial Calendars

Quality Monitoring Services

We specialize in sourcing experienced call center reps. Each call is quality-checked to ensure that we meet premium quality standards.

  • Identifying Customer Concerns
  • Optimizing the Performance
  • Capturing Data for Customer Satisfaction

Inbound Sales Service

Our inbound sales reps help you throughout the sales cycle. They handle strategy, enablement, CRM, sales coaching, and more.

  • Making Sales Calls
  • Answering Customers’ Queries
  • Resolving Customer Concerns
LinkedIn Lead Generation

Upselling & Crosselling Services

Our reps can persuade your clients to upgrade to a premium category. They also educate your customers about other relevant offerings.

  • Analyzing Customer Data and Metrics
  • Developing Upselling/Crosselling Campaigns

Why Choose an Office Beacon Inbound Specialist?

Office Beacon Inbound Specialist

  • No hassles related to onboarding or training

  • Pay simply for projects/hours worked, with no employee benefits.

  • Readily available backup resources at no additional cost.

  • Complete data privacy and security through EY audits, enforceable NDAs, etc.

In-House Employee

  • Additional resources needed, for employee onboarding, and training.

  • Regardless of workload, manage long-term payments and employee benefits.

  • Scope of financial loss due to resource crunch and high turnover period.

  • Exorbitant amounts spent on managing security threats.

How We Work
  • Analyze


    We analyze your business goals and identify your staffing and software needs.

  • Analyze


    We source the perfect virtual assistant/s who can meet your specific requirements.

  • Analyze

    Train and Monitor

    Our team lead sets KPI expectations, trains and monitors your staff, and oversees your project.

  • Analyze

    Provide Reports

    We share weekly quality reports and bi-weekly feedback emails on your staff’s progress.

Other Call Center Specialists


Outbound Specialist

Our outbound specialists are trained to provide best-in-class solutions like collection services, appointment scheduling, lead generation, and more.


Back Office Specialist

Grow your company’s bottom line with a host of back office services like appointment setting, billing and payment, and business support services.


Answering Specialist

Get your hands on our multilingual answering specialists, who work round the clock to address all your customer queries on time.

Remote Staffing We Provide

Office Beacon has been sourcing talented virtual assistants for its clients since 2001.
We strive to help business owners lighten their operational workload so they can focus on scaling their businesses.

No job role is off-limits for us. Reach out to hire specialists like engineering estimators, medical billers, legal assistants, etc.
Build stronger sales pipelines with Office Beacon. Outsource prospect appointment setters, sales support reps, and call center specialists.
Our marketing experts streamline all your online marketing needs. Office Beacon SEO assistants help your technical leads with PPC management, SEO fixes, etc.
Hire our app developers to build your apps from concept to implementation. Office Beacon’s website developers help create websites that meet your technical and design needs.
Simplify your operations with Office Beacon. Outsource inventory management experts, order management specialists, graphic designers, and more.
Invest in premium graphics design experts for your print or digital publishing projects. We follow your branding guidelines to the tee and ensure to use the right font and optimize your images.
Office Beacon’s finance professionals create reports, process invoices, monitor cash flows, and manage and configure accounting software. They also handle various other clerical tasks.
why office beacon

Why Office Beacon?

Rapid recruitment process
Weekly performance reporting
Absolute data protection

Take a Listen to Our Customers

Office Beacon provides the full spectrum of services.  As I think about our growth, that partnership has been a very important part of it. Our industry is complex, and our ability to grow quickly is depending on partners like Office Beacon.

David Nicholson

CEO, Polyconcept North America

Melody Collet

VP Of Technology, Comda

Office Beacon has had an immediate and positive impact on our bottom line.  Being up in Seattle, it’s difficult to find the resources you need when you need it.   With Office Beacon we found a group of great employees who could work for us right away and at a very cost effective rate.

Mitch Mounger

CEO, Sunrise Identity
(A Halo Branded Solutions Company)

Paul Bellantone

President, PPAI

I wish it was only me using Office Beacon and not my competitors.  We bought six companies and each company we buy we have integrated Office Beacon into them.

Bill Korowitz

CEO, The Magnet Group

David Thompson

CEO, National Pen
(A VistaPrint Company)

I think the simplest way to put it is that Office Beacon has a ‘can do’ attitude.  I’ve yet to present something to Office Beacon that they couldn’t do or figure out.  We’ve grown our business significantly and have acquired six companies.  Office Beacon supports and interacts with all parts of our supply chain.

Chris Jackson

VP of Supply Chain, SpinMaster

Eddie Blau

CEO & President, Innovation Line

We are not able to get more work done in a more cost effective way.  They are incredibly valuable resources and besides just the cost savings, I save about 50% in time.

Wendy Barlin, CPA

CEO, Barlin & Associates

Riad Nizam

President, Master Electronics

Office Beacon has really enabled us to grow faster by hiring double the talent for a single local resource cost and having multiple eyes for that solution has made us grow faster due to the increased quality and faster turn times. I foresee our relationship with OfficeBeacon the last thing a very long time and I would definitely recommend them to any health care organization...

Abid Sattani

Elite Health Services

R.J. Radobenko

President at Global Roofing Group

We saw Office Beacon as a potential solution Expert. We’ve been working with Office Beacon for a number of years now. We get a dedicated person on our business and that works incredibly well. But the really great thing is that they are dedicated to us.

Simon Kaye

Jaguar Freight

Devin Piscitelli

President, AAkron Line

Office Beacon's remote staff work with engineering companies to significantly improve their bottom lines, gain access to technical staff and ramp up operations. With our business growing exponentially,

Sean Taba

CEO at Best Contracting

Inbound Call Center Staffing FAQs

Choose Remote Staffing and Join Our Diverse Group of 4000+ Customers Today!