Office Beacon’s Virtual Assistant Services

Your customers are what makes you successful - so ensuring quick and efficient communication and management is essential. And that’s exactly what we offer.
Ranging from $450-$1595 per month

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Cold Calling : Our expert lead-generation call center team will quickly cold call prospects to identify new leads and fill your sales pipeline with people who are ready to buy. We can even set up phone, webinar or in-person appointments so you can meet with your future customers and close the deal.


Order Clarification Follow-Ups : If you sell products or services via an e-commerce site, you must have a communications system – preferably emails – that keep your customers involved and informed from the time they placed the order to when they receive it. We’ll send emails all along the way, including order confirmation details, like what they ordered and approximate shipping times, plus a thank you note and request for feedback after they’ve received the order. If a customer needs to make changes to an order, we also handle those communications.


Inside Sales: Our experienced team of inside sales reps know how to reach out to your customers and prospects via phone and email, to generate interest in your products and services. We can even motivate customers who haven’t bought in a while to take a new look at your brand and offerings.


Emails Management : If you’re selling products or services online, especially ones that come with a personalization option, customers expect prompt and accurate email communications all along the order’s journey from your location to theirs. Our team can handle that end-to-end conversation, including:

 Order management:

  Art match ups

 Proof management

  Customer follow-ups

 Problem resolution


Live Chat Businesses that use live chat and messaging on their websites convert three times the number of prospects to customers than those that don’t. While you might not have a dedicated staff member to respond to live chats, our experienced team can answer people’s questions as they’re browsing your products or services within seconds – they never have to send an email or pick up the phone or wait on hold.


Front-Line Technical Support : The more users your platform or service gains, the more questions and support queries you’ll get. Our highly experienced technical team can interface with your customers on the phone or online to solve as many questions or issues they have in the shortest amount of time. We’ll escalate more serious issues or bugs to the next-level tech team. We’ll even document what services work and which don’t and keep track of tickets so that you can review them in easy-to-read report formats.

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Beacon Account Representative
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Get the Results

"Office Beacon is a positive disruptor for us over the past 10 years."

David Nicholson, President
Polyconcept North America

“Thanks to outsourcing our graphic design work, our earnings have grown 10% every year and our business is exploding.”

David Thompson, President & CEO
National Pen

Contact us to learn more