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Service CRM

Price: Included with paid subscriptions

Service CRM Software

LICENSE FREE

REPLACE Salesforce Service Cloud

GROWS with your business

Fully Featured

Get Office Beacon Free

On Demand

25 Cents/Min

All Services

$0

Software - Full Access

15 Day Trial

24 Hour or Faster

Turn Time On Most Jobs

24x7 Support

Download Services Guide

For over 20 years, Office Beacon has been a global leader helping businesses everywhere handle their Service CRM needs. Contact us today so that we can help you with your requirements.

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    Product Features

    CASE MANAGEMENT
    CONTACTS MODULE
    ACCOUNTS MODULE
    PRODUCTS/SERVICE MODULE
    DEPARTMENTS
    KNOWLEDGE BASE
    EMAIL TEMPLATES
    NOTIFICATIONS

    Software Description

    FID

    Office BeaconCallCenterAppV1

    Original Release Date

    September 14, 2018

    Latest Update

    November 26, 2019

    Product Description

    Customer service agents are provided with 360-degree overviews on cases, accounts and contacts.

    Provide the most excellent service quickly. Entitlements, detailed product info and the knowledge base are easily accessible, empowering agents with the means they need to boost customer satisfaction.

    Advanced service desk insights are given, including where time is spent and what the related costs are. Key performance indicators are shown in charts on the home page, and the main dashboard and detailed insights are revealed in accounts or individual cases.

    Granular permissions allow you to effectively and securely manage all relationships in your organisation, both inside and outside the firewall.

    Freedom and control over your critical customer data and exchanges is more complete and secure than ever with Office Beacon Service CRM.

    FEATURED MODULES

    Leads module

    Accounts module

    Contacts module

    Opportunities module

    Quotes module

    Products module

    Price books module

    Campaigns module

    Case Management module

    Contracts module

    Events module

    Tasks module

    Notes module

    Email sending

    Notifications

    Social Media integration

    Module builder (Available with Office Beacon)

    Dashboards builder (Available with Office Beacon)

    Chart builder

    Automation / workflows

    Module user permissions

    Field user permissions

    Team Messaging

    Responsive design

    Technical Details

    Chrome v78+
    Firefox v68+
    Safari v12+
    Edge v44+
    iOS iPhone 5s devices and later with iOS 12+
    Android Android 7+

    Get Office Beacon Free

    On Demand

    25 Cents/Min

    All Services

    $0

    Software - Full Access

    15 Day Trial

    24 Hour or Faster

    Turn Time On Most Jobs

    24x7 Support

    Download Services Guide

    For over 20 years, Office Beacon has been a global leader helping businesses everywhere handle their Service CRM needs. Contact us today so that we can help you with your requirements.

      Downloading.....

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