FREQUENTLY ASKED QUESTIONS
The training and implementation timeframe is 4-6 weeks. This depends on the complexity of work.
Our clients have their team work the same hours as they do. This allows work to addressed real-time. Many clients also have an off-hours shift.
Every single one of our employees sign a non-disclosure agreement with us. We use fingerprint entry devices to permit entry to authorized individuals only. We also use metal detectors and magnetic scanning devices. There are no unauthorized devices brought in or taken from our office.
We will provide you with a list of holidays ahead of time. This list varies from country to country. We ensure minimization of staffing shortages by paying overtime on holidays. For sick days, we offer back up employees provide coverage in case of need. We do not have issues with sick days any more than the average company
You have a direct line to your team. They will communicate with you via skype, instant messenger, email, and by phone.
Yes we do. We have over 17 years experience with outsourcing. Our clients enjoy the benefits of our knowledge. We know that when we help our clients improve, we also benefit.
Our implementation team will work with you to gather your work requirements. We will give these requirements to our HR team. Our HR team set up initial interviews to vet the best candidates. We then setup online interviews for you to select your ideal candidates.
Your team will work the hours you want them to work. In most cases, they work your business hours. We can work 24x6. That is, Monday to Saturday 24 hours a day. We can manage shifts around the clock to ensure you have total coverage.
Our standard business practice is to not have employees work on more than one client at a time. So as long as they are assigned to you, they will not work for anyone else, at any time, during the assignment.
We charge all clients in US dollars. However, if you require us to send invoices in your local currency, we will apply the current exchange rate to the invoice so that you can pay us appropriately.