CUSTOMER SERVICE REPS FROM THE PHILIPPINES
Customer Service Reps
Customer Service Outsourcing
We understand that outsourcing customer service is an integral part of your business and taking care of new and repeat customers is the key to your success. We also understand that during rapid growth phases or start up phases outsourcing customer support can make even the most seasoned executive uneasy with their decision to outsource to a new partner. That’s why Office Beacon has made the outsourcing process easy and effective to partner with us long-term.
The Office Beacon Difference
We offer a customized path to recruitment and training to ensure that we are meeting your objectives with quality and professional representations of your business and long-term objectives. Our 2,500+ employees are centralized across three primary data centers and can meet any objective and can service any industry.
- Phased Customer Service Roll-Outs
- Customer service dedicated Outsourcing
- Geo-Sourcing with data centers to ensure that we can deliver
- Asset matching, we match our customer service reps for the correct selling engagement
- Soft-Skill assessment, sometimes just learning a script isn’t enough, we ensure our customer service representatives have the soft skills to make a big difference
Customer Service Outsourcing Solutions:
At Office Beacon, our dedicated staff of outsourced customer service representatives can handle a wide range of tasks to meet your objectives. We can execute on a diverse range of either inbound or outbound customer service needs.
- Cold Calling
- Inside Sales
- Lead Generation
- Selling to Dormant Accounts
- Sample Order Offers
- Virtual Flyer Follow-Ups
- Tech Support
- Vendor Follow-Ups
- Customer Service
- Invoice Follow-Ups
- Customer Retention
- Customer Surveys
- After-Sale Service
- Order Clarification Follow-Ups
- SEO Projects
- Social Media Management
Regardless of where your operation is located we have the staffing power to ensure that we ramp up quickly and easily to meet your objectives. Office Beacon’s philosophy with outsourcing is that these individuals should be an extension of your current vision, philosophy, and are able to meet your target and exceed all internal tracking parameters and scoring systems to ensure that we are delivering on your needs.
Office Beacon can handle all of your customer service outsourcing requirements which will allow you to focus on your core strategy and mission. The Office Beacon team is committed to providing the best outsourced customer service period.
Come partner with us!